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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored solutions.
- Company: Join Sky, Europe's leading media and entertainment brand with 24 million customers.
- Benefits: Enjoy perks like free Sky TV, discounts, private healthcare, and a subsidized gym.
- Why this job: Be part of an inclusive culture where you can grow and make a real impact.
- Qualifications: Bring enthusiasm for sales and a knack for building connections with people.
- Other info: Flexible hybrid working after training and comprehensive onboarding support.
The predicted salary is between 19400 - 27400 £ per year.
Contact Centre Sales Advisor – Livingston
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
- Start Date: 6th January 2025
- Salary: £24,400 per annum
- Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
- Shifts: hours per week (Working 4 or 5 days between the hours of 8:30am – 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you’ll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You’ll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you’ll do
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you’ll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you’ll bring
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
The Benefits
There’s one thing people can’t stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:
Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
Health and wellbeing
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
Financial wellbeing
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
Where you’ll work:
We’re”based at Kirkton Campus”in Livingston”and home to over 2000 colleagues. We have free onsite”parking”and operate a free”shuttle”bus service from Livingston North train station”and Livingston shopping centre. You’ll also”have access to our subsidised canteen, free tea and coffee,”hair and beauty salon, valet carwash,”amazon lockers, cash machine, covered bike storage,”prayer room and”shower facilities as part of the onsite gym.
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search 
Client Solutions Advisor employer: Sky
Contact Detail:
Sky Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Advisor
✨Tip Number 1
Familiarize yourself with Sky's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice active listening skills. Since the role involves handling inbound calls from customers, demonstrating your ability to listen and respond to their needs can set you apart during the interview.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific customer situations, as this will showcase your problem-solving skills and your ability to build rapport.
✨Tip Number 4
Show enthusiasm for sales and targets. Highlight any previous experience in sales or customer service roles where you successfully met or exceeded targets, as this aligns with the results-oriented nature of the position.
We think you need these skills to ace Client Solutions Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Sales Advisor. Highlight your ability to handle inbound calls and build rapport with customers in your application.
Tailor Your CV: Customize your CV to reflect your sales experience and customer service skills. Use specific examples that demonstrate your results-oriented mindset and ability to connect with people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for sales and your eagerness to learn. Mention how you can contribute to Sky's mission of providing excellent customer service.
Prepare for Video Questions: Since the application process includes video questions, practice answering common interview questions related to sales and customer service. Be authentic and let your personality shine through.
How to prepare for a job interview at Sky
✨Show Your Sales Enthusiasm
Make sure to express your passion for sales during the interview. Share examples of how you've successfully engaged with customers in the past and highlight your results-oriented mindset.
✨Demonstrate Active Listening Skills
Since the role involves handling inbound calls from customers, practice active listening techniques. During the interview, show that you can understand and address needs by asking clarifying questions and summarizing what you've heard.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to creatively resolve customer issues and be ready to discuss your thought process.
✨Research Sky's Products and Culture
Familiarize yourself with Sky's offerings and company culture. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its values.
