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- Tasks: Support the Client Services team with admin tasks and ensure a top-notch client experience.
- Company: Join Sky, Europe's leading media and entertainment brand with 24 million customers.
- Benefits: Enjoy perks like private healthcare, discounted mobile, and exclusive Sky experiences.
- Why this job: Be part of an inclusive culture where your ideas matter and you can thrive.
- Qualifications: Strong customer service skills and ability to work under pressure are essential.
- Other info: Flexible working hours and opportunities for community outreach events.
The predicted salary is between 24000 - 42000 £ per year.
3 days ago Be among the first 25 applicants Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe\’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Reporting into the Client Services Manager and team, the Client Services Assistant will be a motivated individual, excited by the challenges faced by feature and HETV productions. They will be keen to work in a fast moving and high-pressured environment that values problem solving skills and exceptional service. As a key part of the Client Services team, who are the primary point of contact for all Clients (internal NBCU/Sky and third party) on their journey through the Studios, the individual will be passionate about ensuring the provision of a best-in-class service to all site users. Energetic, well organi s ed and capable of working effectively within a multi-disciplinary site team, they will occupy a vital position providing administrative and organisational support to the Client Services team. Please note that this is an office-based role. What You\’ll Do Providing administrative, organisational and practical support to the Client Services team in the delivery of a first-class client experience to all Studio users and visitors Supporting Client Services with scheduling clients, through the entry, maintenance and updating of key client information to the Studio resource management system and any other as directed Working on marketing materials for events, outreach, the website, adverts, etc. as directed. Drafting news articles for the website blog and newsletters. Ordering and managing merchandise stock, creation of materials and resources across all departments. Providing support to the Client Services team across all aspects of client services and general tasks including taking enquiries, memo drafting, calendar management, Client Services inbox monitoring, meeting and recce coordination and disseminating Studio information to production teams and departments. Support in the tracking of client activity and billing across main packages, addon\’s, exchanges, PO\’s, sub-rentals, missing/damaged equipment and returns to keep all aspects of our business up-to-date . Support in collating and updating client demand and new business leads, as required by Client Services team. Liaising and assisting as required with the Operations and Facilities teams to ensure studio facilities are prepared for client arrival/departure and client needs are met. Using studio operational and resource management systems where relevant and appropriate ( e.g. Momentus , Box, Tableau, any other as required and directed) Supporting in the preparation and dissemination of relevant studio call sheets, production summary reports and call sheets, work orders, site reports, visitor lists, passes, Client Handbooks and any other relevant notifications as required Working with and directing the activities of the Future Talent trainees and runners where relevant Helping to organise events held at or hosted by the studios for community outreach, talent & careers related events, client facing events, etc. What you\’ll bring: Strong customer service skills Ability work under pressure and interact with clients Effective team player within a multi-disciplinary team, and able to work independently with confidence Hands-on experience in production and/or expertise on operational aspects of production and/or sound stages (desirable) Knowledge of HETV/Film industry and studio facilities (desirable) Flexible working hours – whilst we will typically work Mon-Fri, there may be times where earlier starts or Weekend working is required across the team to manage Client requirements The Rewards: There\’s one thing people can\’t stop talking about when it comes to : the perks . Here\’s a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Your office base: Sky Studios Elstree Inclusion At Sky we don\’t just look at your CV. We\’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we\’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can\’t wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we\’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Broadcast Media Production and Distribution Referrals increase your chances of interviewing at Sky by 2x Get notified about new Client Services Representative jobs in Borehamwood, England, United Kingdom . 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Client Services Assistant - Sky Studios employer: Sky
Contact Detail:
Sky Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant - Sky Studios
✨Tip Number 1
Familiarise yourself with the latest trends in the HETV and film industry. Understanding current productions and studio operations will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the media and entertainment sector. Attend industry events or join relevant online forums to connect with people who can provide insights about the company culture at Sky Studios and potentially refer you.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to thrive under pressure, which is crucial for the Client Services Assistant position.
✨Tip Number 4
Research Sky Studios' recent projects and initiatives. Being knowledgeable about their work will not only impress your interviewers but also allow you to tailor your responses to align with their values and goals.
We think you need these skills to ace Client Services Assistant - Sky Studios
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Services Assistant role. Emphasise your customer service skills, ability to work under pressure, and any experience in production or studio environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sky Studios that excite you and how your background makes you a great fit for their team.
Showcase Relevant Experience: In your application, include examples of past experiences where you've provided exceptional client service or worked effectively in a team. Highlight any administrative or organisational tasks you've successfully managed.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sky
✨Show Your Customer Service Skills
As a Client Services Assistant, you'll be the face of the company for many clients. Be prepared to share examples of how you've provided exceptional customer service in the past, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Bring up instances where you've successfully managed multiple tasks or projects simultaneously, and explain how you prioritised your workload.
✨Familiarise Yourself with the Industry
Having knowledge about the HETV/Film industry and studio facilities is a plus. Do some research on current trends and challenges in the industry, and be ready to discuss how they might impact the role.
✨Be Ready for Teamwork Questions
Since this position involves working within a multi-disciplinary team, expect questions about teamwork. Prepare to discuss how you've collaborated with others in the past and how you handle conflicts or differing opinions.
