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- Tasks: Provide first line support for Sky's TV Products & Content, ensuring optimal customer experience.
- Company: Sky is a leading media company focused on innovation and delivering high-quality content.
- Benefits: Enjoy perks like Sky Q, private healthcare, a generous pension, and exclusive Sky VIP rewards.
- Why this job: Kickstart your tech career in a dynamic environment that values creativity and community impact.
- Qualifications: Strong organizational, communication, and troubleshooting skills; experience with monitoring systems preferred.
- Other info: Flexible shift pattern with opportunities for growth in a collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
You will be responsible for providing first line support of Sky’s TV Products & Content 24 hours a day, 7 days a week. Platform Control optimises the customer experience by managing faults and quickly restoring service in line with the company’s commitment to provide ‘content worth paying for’. This position is an excellent fit for a recent graduate looking to start a tech career in a brilliant media company.
Content technology and innovation
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
What you’ll do:
Shift Pattern – Days and Night (5 days on / 5 days off)
- To ensure effective operation of our diverse range of broadcast systems and the timely detection and resolution of faults in order to achieve the highest possible service availability for our customers.
- Drive incident resolution and effectively manage communications to ensure everyone remains informed and reassured during incidents.
- Perform a range of proactive checks that predict and prevent platform incidents
- Quickly assimilate new services and ways of working to support continual change
- Seek ways to improve processes and drive availability.
What you’ll bring:
- Excellent organisational and communication skills
- Experience interrogating monitoring systems
- Strong troubleshooting skills
- Ability to apply Known Fixes
- Confident escalating Technical Issues
- Strong reporting/logging skills
The rewards
There’s one thing people can’t stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
1st Line Television Broadcast Engineer employer: Sky
Contact Detail:
Sky Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Television Broadcast Engineer
✨Tip Number 1
Familiarize yourself with the latest broadcast technologies and systems. Understanding how they work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees at Sky, especially those in technical roles. They can provide valuable insights into the company culture and the specific skills that are highly valued.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong troubleshooting skills. Be ready to explain your thought process and how you resolved issues effectively.
✨Tip Number 4
Stay updated on industry trends and innovations in content technology. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace 1st Line Television Broadcast Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line Television Broadcast Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience you have with broadcast systems, troubleshooting, or customer support. Use specific examples to demonstrate your skills in these areas.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your communication skills in your application. Provide examples of how you've effectively communicated during incidents or resolved issues.
Express Your Passion for Technology: Convey your enthusiasm for technology and innovation in your cover letter. Mention any personal projects or interests related to media technology that showcase your commitment to the field.
How to prepare for a job interview at Sky
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and innovation during the interview. Share examples of how you've engaged with tech in your studies or personal projects, as this will demonstrate your genuine interest in the field.
✨Highlight Troubleshooting Experience
Be prepared to discuss any experience you have with troubleshooting systems or resolving technical issues. Use specific examples to illustrate your problem-solving skills and how you approach incidents effectively.
✨Demonstrate Strong Communication Skills
Since the role involves managing communications during incidents, emphasize your communication skills. Practice explaining complex technical concepts in simple terms, as this will show your ability to keep everyone informed and reassured.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would respond to various incidents or faults in a broadcast system, and be ready to explain your thought process clearly.
