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For Companies At a Glance
- Tasks: Help customers by resolving queries and problems while gaining a qualification in Customer Services.
- Company: Join Sky, a leading company where your career can truly take off.
- Benefits: Enjoy flexible working options and a supportive environment with great perks.
- Why this job: This role offers valuable experience, skill development, and a chance to make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Prepare for a fun application journey with tips from our early talent team!
Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
A career at Sky is where better begins.
Application Journey
- Application: Complete our short application form with your contact details, education, and relevant work experience. We will also ask questions about your eligibility, as the programme is funded by the Apprenticeship Levy.
- Situational judgement: After submitting your application, you’ll be invited to answer situational judgement questions related to the Customer Sales role, helping you learn more about the role.
- Telephone interview: Successful candidates will be invited to a strength-based telephone interview, where using the STAR method is recommended.
- Virtual assessment: The final stage involves a virtual assessment day with tasks such as group discussions, individual interviews, and exercises.
- We’ll be in touch: After the assessment, we will inform you of the next steps. Good luck!
Application Tips
We want to support you to succeed. Here are top tips from our early talent team to help you prepare:
- Listen to Ewan's tips for answering situational judgement questions.
- Hear Lauren's advice for your telephone interview.
- Get Ewan's insights on excelling at the Assessment Centre.
Hear from a Customer Service apprentice Sheldon Vickers: Since starting at Sky, I’ve become better at teamwork and collaboration. My teamwork skills have developed over the last year as I’ve been taking on more responsibilities and managing customer cases. My communication skills have also improved, especially when speaking with customers.
Need help? Visit our FAQ page for answers to common questions.
Customer Service Apprenticeship programme Dunfermline, Livingston employer: Sky UK
Contact Detail:
Sky UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship programme Dunfermline, Livingston
✨Tip Number 1
Familiarise yourself with the STAR method before your telephone interview. This technique will help you structure your answers effectively, showcasing your strengths and experiences in a clear and concise manner.
✨Tip Number 2
Practice situational judgement questions by thinking through common customer service scenarios. This will prepare you to demonstrate your problem-solving skills and ability to handle various customer interactions during the assessment.
✨Tip Number 3
Engage in mock group discussions with friends or family to build your confidence for the virtual assessment day. This will help you articulate your thoughts clearly and collaborate effectively with others.
✨Tip Number 4
Research Sky's values and customer service approach. Understanding their ethos will allow you to align your responses with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Customer Service Apprenticeship programme Dunfermline, Livingston
Some tips for your application 🫡
Complete the Application Form: Fill out the short application form with accurate contact details, education history, and relevant work experience. Make sure to highlight any customer service experience you have.
Prepare for Situational Judgement Questions: After submitting your application, you'll face situational judgement questions. Familiarise yourself with common scenarios in customer service and think about how you would handle them effectively.
Use the STAR Method for Interviews: If you're invited to a telephone interview, use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your skills and experiences.
Practice for the Virtual Assessment: Prepare for the virtual assessment day by practising group discussions and individual interviews. Consider potential exercises you might encounter and think about how to showcase your teamwork and communication skills.
How to prepare for a job interview at Sky UK
✨Master the STAR Method
During your strength-based telephone interview, make sure to use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your problem-solving skills and how you've handled customer service situations in the past.
✨Prepare for Situational Judgement Questions
Before your interview, take some time to think about common scenarios you might face in a customer service role. Practise how you would respond to these situations, focusing on delivering excellent service and resolving issues effectively.
✨Showcase Your Communication Skills
In both the telephone interview and virtual assessment, highlight your communication abilities. Be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question. Good communication is key in customer service!
✨Engage in Group Discussions
During the virtual assessment, actively participate in group discussions. Listen to others, share your ideas, and build on what your peers say. This shows your teamwork skills and ability to collaborate, which are essential in a customer service environment.
