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For Companies At a Glance
- Tasks: Help customers by resolving queries and problems while gaining a qualification in Customer Services.
- Company: Join Sky, a leading media and telecommunications company where innovation meets customer care.
- Benefits: Enjoy flexible working options, professional development, and a supportive team environment.
- Why this job: This apprenticeship offers hands-on experience, skill development, and a chance to make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: The application process includes situational judgement questions and a virtual assessment day.
Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
A career at Sky is where better begins
To watch this video, please click here.
Application Journey
Application
First, complete our short application form by entering your details. We’re looking for basic information such as contact details, education, and relevant work experience.
As part of the application, we’ll ask questions about your eligibility to join this programme, which is funded by the Apprenticeship Levy.
Situational judgement
After submitting your application, you’ll be invited to the next stage (so watch for our email, and check your junk mail just in case). This involves a series of situational judgement questions related to the Customer Sales role, designed to help you learn more about the role.
Telephone interview
If successful at stage 2, you’ll be invited to a telephone interview. This will be a strength-based interview focusing on qualities important for customer-focused roles. We recommend using the STAR method where appropriate.
Virtual assessment
The final stage is a virtual assessment day, where you’ll have the chance to impress us through various tasks, including group discussions, individual interviews, and role-specific exercises.
We’ll be in touch
After your assessment day, we’ll inform you when to expect our response. Good luck!
Application Tips
We want your application to be as strong as possible. Check out these top tips from our early talent team to help you prepare.
Hear from a Customer Service apprentice
Sheldon Vickers
Since starting at Sky, I’ve become better at teamwork and collaboration, which have developed over the last year as I’ve taken on more responsibilities. My communication skills, especially speaking with customers, have also improved significantly.
Need help?
Visit our FAQ page for answers to common questions.
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Customer Service Apprenticeship programme Dunfermline, Livingston employer: Sky UK
Contact Detail:
Sky UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship programme Dunfermline, Livingston
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various situations will help you excel in the situational judgement stage of the application process.
✨Tip Number 2
Practice the STAR method for your telephone interview. Think of specific examples from your past experiences that showcase your strengths in customer service, teamwork, and problem-solving.
✨Tip Number 3
Engage in mock group discussions or role-playing exercises with friends or family. This will prepare you for the virtual assessment day and help you feel more comfortable in a group setting.
✨Tip Number 4
Research Sky's values and customer service philosophy. Being able to align your answers and behaviour with their expectations during the interview will demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Service Apprenticeship programme Dunfermline, Livingston
Some tips for your application 🫡
Understand the Role: Before applying, take some time to understand what the Customer Service Apprenticeship entails. Familiarise yourself with the skills required, such as problem-solving and effective communication, to tailor your application accordingly.
Craft Your Application Form: When filling out the application form, ensure that you provide clear and concise information about your contact details, education, and any relevant work experience. Highlight experiences that demonstrate your customer service skills.
Prepare for Situational Judgement Questions: After submitting your application, you'll face situational judgement questions. Practice answering these types of questions by considering how you would handle various customer service scenarios. This will help you feel more confident during this stage.
Utilise the STAR Method: If you progress to the telephone interview, use the STAR method (Situation, Task, Action, Result) to structure your answers. This approach will help you clearly articulate your experiences and demonstrate your suitability for the role.
How to prepare for a job interview at Sky UK
✨Understand the Role
Before your interview, make sure you have a solid understanding of what the Customer Service Apprenticeship entails. Familiarise yourself with the key responsibilities, such as problem-solving and answering queries, so you can demonstrate your knowledge during the interview.
✨Use the STAR Method
During the strength-based telephone interview, utilise the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly articulate your experiences and how they relate to the skills required for the role.
✨Showcase Your Communication Skills
As customer service is all about effective communication, be prepared to showcase your ability to engage in great conversations. Practice active listening and think about examples where you've successfully communicated with customers or resolved issues.
✨Prepare for Group Discussions
For the virtual assessment day, brush up on your teamwork skills. Be ready to participate in group discussions, share your ideas, and collaborate with others. Show that you can work well in a team while also contributing your unique perspective.
