At a Glance
- Tasks: Provide on-demand IT support, troubleshooting hardware and software issues as they arise.
- Company: Join a dynamic IT services company focused on innovative solutions.
- Benefits: Flexible freelance hours, gain hands-on experience, and enhance your IT skills.
- Other info: Opportunity to work independently and grow in a fast-paced environment.
- Why this job: Perfect for tech enthusiasts looking to make an impact in real-world IT support.
- Qualifications: 3+ years of IT support experience and strong problem-solving skills required.
The predicted salary is between 15 - 25 £ per hour.
This is a freelance, on-call, and on-demand role. There are no guaranteed weekly hours and it is not a 40-hour-per-week position. Work will be assigned only as business needs arise, and the technician must be available to respond when support is required, including short-notice assignments.
Technical Requirements
- Minimum 3 years of strong hands-on experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while complying with hardware warranty and security requirements.
- Experience installing, troubleshooting, and repairing desktops, laptops, printers, and other computer peripherals, as well as resolving desktop application issues.
- Basic understanding of enterprise LAN and WAN concepts.
- Ability to perform Smart Hands support based on instruction-driven tasks at customer sites.
- Ability to lift and move IT equipment up to 50 lbs.
- Strong expertise in desk-side support and PC break/fix, including basic administration of Windows OS.
- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart Hands support for hardware including (but not limited to) monitors, keyboards, mice, printers, scanners, fax machines, routers, wireless routers, switches, firewalls, racks, cabinets, and patch panels.
- Ability to troubleshoot network and cabling-related issues using logical and deductive reasoning.
- Experience in repeat call analysis, problem management, and implementing preventive actions.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar systems.
- Excellent written and verbal communication skills with clients, users, and management.
- Ability to manage deadlines, take ownership of tasks, and work with urgency.
- Associate Degree in Electronics and/or CompTIA A+ certification preferred.
Non-Technical Requirements
- Strong customer service and customer management skills.
- Clear and professional oral and written communication.
- Ability to interact with customers at all organizational levels.
- Self-driven, result-oriented, and passionate about IT support work.
- Ability to work independently or as part of a team with minimal supervision.
- Must be flexible and available to support on-call and short-notice assignments.
Employment Summary
Freelance / On-Call / On-Demand – No guaranteed hours; assignments provided strictly based on business needs.
Seniority Level: Mid-Senior level
Employment Type: Part-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
IT Desktop Support Technician - New Brighton, Minnesota -(Freelance / On-Call / On-Demand) in London employer: Sky Systems, Inc. (SkySys)
As an IT Desktop Support Technician in New Brighton, Minnesota, you will join a dynamic team that values flexibility and responsiveness to client needs. Our work culture promotes independence and encourages professional growth through diverse on-demand assignments, allowing you to enhance your technical skills while enjoying the benefits of freelance work. With a focus on customer service excellence and a supportive environment, we offer a unique opportunity for IT professionals seeking meaningful and rewarding employment.
Contact Details:
Sky Systems, Inc. (SkySys) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Technician - New Brighton, Minnesota -(Freelance / On-Call / On-Demand) in London
✨Tip Number 1
Network like a pro! Attend local IT meetups or online forums to connect with other techies. You never know who might have a lead on a freelance gig that’s just right for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and projects. This can really help you stand out when you're chatting with potential clients.
✨Tip Number 3
Be ready to jump in! Since this role is on-demand, make sure your schedule is flexible. When opportunities pop up, being available can make all the difference.
✨Tip Number 4
Apply through our website! We’ve got loads of freelance opportunities waiting for you. It’s the best way to get noticed and land that perfect on-call position.
We think you need these skills to ace IT Desktop Support Technician - New Brighton, Minnesota -(Freelance / On-Call / On-Demand) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see your hands-on skills with hardware and software, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this freelance role. Share your passion for IT support and how you can respond quickly to business needs.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sky Systems, Inc. (SkySys)
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as your familiarity with LAN and WAN concepts. They’ll want to know you can handle those tech challenges like a pro!
✨Show Off Your Customer Service Skills
Since this role involves interacting with clients at all levels, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any situations where you turned a frustrated user into a satisfied one – it’ll show you’re not just about fixing machines, but also about making people happy.
✨Be Ready for On-Call Scenarios
Given that this is a freelance, on-call position, think about how you would handle short-notice assignments. You might want to prepare a few anecdotes about times you’ve successfully managed urgent requests or adapted to changing priorities. This will demonstrate your flexibility and readiness to jump in when needed.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex IT concepts in simple terms, as you may need to do this with clients who aren’t tech-savvy. During the interview, make sure to articulate your thoughts clearly and maintain a professional yet friendly tone.
