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- Tasks: Join us as an IT Desktop Support Technician, upgrading and deploying hardware daily.
- Company: Be part of a dynamic tech team in London, focused on innovative IT solutions.
- Benefits: Enjoy a contract role with hands-on experience and potential for future opportunities.
- Why this job: Make a real impact by enhancing user experiences and contributing to exciting IT projects.
- Qualifications: Ideal candidates have 2-5 years in desktop support and strong knowledge of Windows and macOS.
- Other info: This is an on-site role, perfect for tech-savvy individuals eager to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
IT Hardware Refresh Technician
On-site 5 days/week in London, UK
Contract (June till October)
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
The Refresh Technician is responsible for managing and executing the process of upgrading and replacing the firm\’s hardware. The technician ensures optimal deployment of desktops, laptops, mobile devices, and peripherals. This role includes deploying new systems, performing upgrades on existing systems and contributing to IT projects as needed.
RESPONSIBILITIES:
· Assessment and Planning: Evaluate the current hardware infrastructure and execute the refresh cycle as determined
· Install, configure, and maintain operating systems, software applications, and system updates.
· Deployment: Install and configure new hardware, ensuring minimal disruption to the organization\’s operations.
· Data Migration: Ensure that data is securely and efficiently transferred from old hardware to new hardware. ·
Testing and Validation: Test new hardware to ensure it is functioning correctly and meets performance standards
· Documentation: Maintain detailed records of the hardware refresh process, including inventory management and configuration details.
· User Training and Support: Provide training and support to end-users on new hardware, addressing any issues or concerns they may have. ·
Assist with advanced system configurations, including imaging and deployment of desktops and laptops. · Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades. · Maintain accurate records of issues and solutions in a ticketing system.
· Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE:
· Bachelor\’s degree or equivalent. ·
2-5+ years of experience in desktop support, IT helpdesk, or a similar role with a focus on hardware troubleshooting
· Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office). · Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP). ·
Experience with system imaging, deployment, and hardware upgrades.
· Strong problem-solving and analytical skills.
· Ability to follow directions, manage time effectively, and handle multiple tasks.
· Excellent written and verbal communication skills. ·
Team-oriented, with the ability to work independently and provide guidance to staff members. · Knowledge of IT security principles and experience implementing security measures
The Refresh Technician is responsible for managing and executing the process of upgrading and replacing the firm\’s hardware. The technician ensures optimal deployment of desktops, laptops, mobile devices, and peripherals. This role includes deploying new systems, performing upgrades on existing systems and contributing to IT projects as needed.
RESPONSIBILITIES:
· Assessment and Planning: Evaluate the current hardware infrastructure and execute the refresh cycle as determined
· Install, configure, and maintain operating systems, software applications, and system updates.
· Deployment: Install and configure new hardware, ensuring minimal disruption to the organization\’s operations.
· Data Migration: Ensure that data is securely and efficiently transferred from old hardware to new hardware. ·
Testing and Validation: Test new hardware to ensure it is functioning correctly and meets performance standards
· Documentation: Maintain detailed records of the hardware refresh process, including inventory management and configuration details.
· User Training and Support: Provide training and support to end-users on new hardware, addressing any issues or concerns they may have. ·
Assist with advanced system configurations, including imaging and deployment of desktops and laptops. · Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades. · Maintain accurate records of issues and solutions in a ticketing system.
· Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE:
· Bachelor\’s degree or equivalent. ·
2-5+ years of experience in desktop support, IT helpdesk, or a similar role with a focus on hardware troubleshooting
· Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office). · Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP). ·
Experience with system imaging, deployment, and hardware upgrades.
· Strong problem-solving and analytical skills.
· Ability to follow directions, manage time effectively, and handle multiple tasks.
· Excellent written and verbal communication skills. ·
Team-oriented, with the ability to work independently and provide guidance to staff members. · Knowledge of IT security principles and experience implementing security measures
IT Desktop Support employer: Sky Systems, Inc. (SkySys)
Contact Detail:
Sky Systems, Inc. (SkySys) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support
✨Tip Number 1
Familiarise yourself with the specific hardware and software that the company uses. Research common issues and solutions related to these systems, as this will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your troubleshooting skills, especially for Windows and macOS environments. Being able to quickly diagnose and resolve common hardware issues will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with data migration and system imaging in detail. Be ready to share specific examples of how you've successfully managed these processes in previous roles.
We think you need these skills to ace IT Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT helpdesk roles. Emphasise your skills in hardware troubleshooting, system imaging, and deployment, as these are crucial for the Refresh Technician position.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the role. Mention specific experiences that demonstrate your ability to manage hardware upgrades and provide user training and support. Show enthusiasm for contributing to IT projects.
Highlight Technical Skills: Clearly list your technical skills related to Windows, macOS, and common software applications. Include any familiarity with network concepts like TCP/IP and DHCP, as well as your experience with IT security principles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Sky Systems, Inc. (SkySys)
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware troubleshooting and system imaging. Highlight specific examples where you've successfully deployed new systems or upgraded existing ones, as this role heavily relies on these skills.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical skills. Prepare to share instances where you encountered technical issues and how you resolved them, particularly in a desktop support context.
✨Familiarise Yourself with the Company’s IT Environment
Research the company’s current hardware and software setup. Understanding their infrastructure will allow you to tailor your responses and show that you're proactive and genuinely interested in the role.
✨Prepare for User Training Scenarios
Since user training is part of the job, think about how you would explain complex technical concepts to non-technical users. Be ready to demonstrate your communication skills and ability to provide support effectively.