Repairs and Customer Service Coordinator

One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales. Main Purpose of your job You will be managing the completion of every day repairs for the manufacturing client, executing the process from initial customer enquiry, through quotation to job completion Responsibilities – Manage customer enquiries from initial request through survey and quoting stage to job completion – Raise job packs and files and mark on the job board. Manage and plan ongoing jobs – Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs – Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements – Ensure completed jobs are forwarded for pricing and invoicing procedure – Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required – Hold and maintain accurate and up to date customer record information – All tasks to be completed in accordance with the Quality Assurance policy and procedures Knowledge IT – Microsoft Word Excel and Outlook Skills – Excellent communication and interpersonal skills – High level of organisation, and proven track record of project planning – The ability to work well within a team – Flexibility and willingness to adapt – Ability to understand basic Technical issues Experience The candidate will need to demonstrate previous experience in Customer Service Hours This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 – 4.30 and 9.00 – 5.00 ( this will alternate weekly) 1 hour for lunch. This is a full-time permanent role, and is an in-office role. Holidays 20 days holiday plus bank holidays 1st year 23 days holiday plus bank holidays thereafter Salary £ 27,000 – £29,000