Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead analysis for billing projects, mentor analysts, and enhance customer experience.
- Company: Join Sky, a leading media and entertainment company known for innovation and inclusivity.
- Benefits: Enjoy perks like private healthcare, discounted services, and a lively campus with great facilities.
- Other info: Flexible working options available; we prioritise your well-being and personal growth.
- Why this job: Be part of a dynamic team that values creativity and continuous improvement in a supportive environment.
- Qualifications: Proven business analysis experience, strong communication skills, and a passion for mentoring others.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Business Analyst, you will join the Billing Delivery Change team, a team of business analysis professionals working within a world class billing department. The team are the voice of Billing within Sky, representing each of the teams within the department, ensuring they are engaged in business changes which may impact them. We collaborate with all areas of the business on a diverse portfolio of projects to improve and ensure consistency of experience for our customers and colleagues, from a Billing perspective.
Billing ensures that Sky customers are billed accurately, fairly and clearly for the products and services they enjoy, while ensuring Sky as a business collects revenue due from customers, minimising any financial losses.
Our processes span capabilities including service provisioning, Transcom\’s, billing, payment processing right through to managing customer debt, ensuring customers have access to the service they have signed up for and are being billed for. Alongside all of this we also review and reconcile bills from 3rd parties to ensure Sky is paying in alignment with our expectations.
What you\’ll do:
- Lead the analysis approach and delivery for projects or programme work streams from a Billing perspective throughout the project lifecycle, including the requirements management process.
- Coach, mentor and lead analysts within the team, sharing your knowledge and experience and being a role model for the team.
- Deliver quality analysis artefacts (e.g., business requirements, business processes) for Billing and, where applicable, provide input to analysis artefacts produced by the wider project teams.
- Work closely with stakeholders, building strong relationships, ensuring needs are fully understood and represented, and ensuring any changes are embedded successfully within the Billing department.
- Collaborate with cross-discipline delivery teams to ensure solutions meet business needs, championing the customer and driving changes that strive to enhance the customer experience.
- Be able to identify potential challenges or blockers up‑front and to use your experience to support quick and pragmatic decision making.
- Actively support team development activities and initiatives to drive quality delivery, demonstrating a \’believe in better\’ approach.
What you\’ll bring:
- Proven business analysis experience and robust analysis toolkit, across a variety of different sized projects and the full project lifecycle, with the ability to juggle and manage a varied workload.
- Experience of mentoring and supporting others in a project delivery environment and of successfully motivating others and leading by example.
- Strong analytical and problem solving skills bringing a creative approach to identifying solutions.
- Excellent stakeholder management and written and verbal communication skills with the ability to build strong relationships at all levels.
- An understanding of different methodologies (e.g., traditional waterfall and agile) and the ability to adapt to working with teams using different methodologies in project delivery.
- A strong track record of delivering results with the ability to plan and organise work, for yourself and other, to meet business objectives.
- A \’believe in better\’ approach with the desire to adapt and implement continuous improvements in ways of working and project delivery.
The rewards:
There\’s a reason people can\’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place,
- A generous pension package,
- Private healthcare,
- Discounted mobile and broadband.
Where you\’ll work:
Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there\’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.
Inclusion:
Recognised as an \’Inclusive Top 50 Employer\’ and a \’Times Top 50 Employer for Women\’, we\’re working hard to ensure we\’re a truly inclusive place to work. This means we don\’t just look at your CV. We\’re more focused on who you are and the potential you\’ll bring to Sky. We also know that everyone has a life outside work, so we\’re happy to discuss flexible working.
And we\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can\’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we\’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
#J-18808-Ljbffr
Senior Business Analyst employer: Sky Ireland Limited
Contact Detail:
Sky Ireland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Familiarise yourself with the billing processes and systems used at Sky. Understanding how they operate will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sky, especially those in the Billing Delivery Change team. They can provide valuable insights into the team dynamics and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Showcase your experience in mentoring and leading teams during your interactions. Highlight specific examples where you've successfully guided others, as this aligns perfectly with the responsibilities of the Senior Business Analyst role.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of scenarios where you've identified challenges and implemented solutions, as this will resonate well with the 'believe in better' approach that Sky values.
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis, particularly in billing or similar environments. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the responsibilities outlined. Mention your experience in mentoring and stakeholder management, as these are key aspects of the position.
Showcase Your Analytical Skills: Provide examples in your application that showcase your analytical and problem-solving skills. Discuss specific projects where you've successfully identified challenges and implemented solutions, especially in a billing context.
Highlight Your Communication Skills: Since strong communication is essential for this role, include examples of how you've built relationships with stakeholders at various levels. Emphasise your ability to convey complex information clearly and effectively.
How to prepare for a job interview at Sky Ireland Limited
✨Understand the Billing Landscape
Familiarise yourself with the billing processes and challenges that Sky faces. Be prepared to discuss how your experience aligns with their needs, particularly in ensuring accurate and fair billing for customers.
✨Showcase Your Mentoring Skills
As a Senior Business Analyst, you'll be expected to coach and mentor others. Prepare examples of how you've successfully led teams or supported colleagues in previous roles, highlighting your leadership style and impact.
✨Demonstrate Stakeholder Management
Strong stakeholder management is crucial for this role. Think of instances where you've built relationships with stakeholders, understood their needs, and ensured successful project outcomes. Be ready to share these stories.
✨Emphasise Your Problem-Solving Approach
The ability to identify challenges and propose solutions is key. Prepare to discuss specific problems you've encountered in past projects and how you approached them creatively to drive positive results.