At a Glance
- Tasks: Lead design teams to create world-class digital experiences for millions of customers.
- Company: Join Sky, Europe's leading media and entertainment brand with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, and exclusive discounts on Sky products.
- Other info: Hybrid working model with a dynamic office environment and excellent career growth opportunities.
- Why this job: Make a real impact by shaping customer experiences and driving innovation.
- Qualifications: Proven experience in leading design teams and delivering large-scale digital products.
The predicted salary is between 70000 - 90000 € per year.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
As a Lead Product Designer in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.
What You’ll Do
- Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
- Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
- Partner across disciplines – from product to engineering – to ensure solutions meet user, business, and technical needs.
- Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
- Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
- Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.
What You’ll Bring
- Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
- Experience leading design teams across multiple workloads and complex initiatives.
- Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries.
- Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
- Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.
Please include portfolio/content showing evidence of your experience across these four areas:
- People – Helping develop high‑performing teams.
- Process – Applying scalable UCD methods that drive measurable outcomes.
- Position – Influencing strategy and embedding design across an organisation.
- Product – Producing provable world‑class app‑first digital experiences (Outcomes & Impact).
The Rewards
- Sky Q, for the TV you love all in one place.
- The magic of Sky Glass at an exclusive rate.
- A generous pension package.
- Private healthcare.
- Discounted mobile and broadband.
- A wide range of Sky VIP rewards and experiences.
How You’ll Work
The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.
Office Base London (Osterley) – Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Leeds – Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why Wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Lead Product Designer - Digital CX in Leeds employer: Sky Group
Sky is an exceptional employer that champions creativity and inclusivity, making it a vibrant place for Lead Product Designers to thrive. With a strong focus on employee development, you will have the opportunity to inspire high-performing teams while enjoying a range of benefits including private healthcare, generous pension packages, and access to state-of-the-art facilities at our Osterley campus. The hybrid working model allows for flexibility, ensuring a balanced work-life experience in a dynamic environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Designer - Digital CX in Leeds
✨Tip Number 1
Get your portfolio in shape! Make sure it showcases your best work, especially projects that highlight your experience with customer-centred design and team leadership. We want to see how you've influenced design strategies and delivered impactful digital experiences.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Sky through LinkedIn or industry events. We love seeing candidates who are genuinely interested in our culture and values, so don’t be shy about asking questions and making connections.
✨Tip Number 3
Prepare for the interview by brushing up on your storytelling skills. We want to hear about your design process, how you’ve led teams, and the impact of your work. Practice articulating your experiences clearly and confidently, focusing on outcomes and user insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and making a difference in digital customer experience.
We think you need these skills to ace Lead Product Designer - Digital CX in Leeds
Some tips for your application 🫡
Showcase Your Portfolio:Make sure to include a portfolio that highlights your best work. We want to see evidence of your experience in creating world-class digital experiences, so pick projects that really showcase your skills in design and user experience.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with the role. We love seeing candidates who understand our brand and can articulate how they can contribute to our goals.
Be Authentic:We’re all about being yourself at Sky, so let your personality shine through in your application. Share your passion for design and customer experience, and don’t be afraid to show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Sky Group
✨Showcase Your Design Mastery
Make sure to bring a portfolio that highlights your best work in creating customer-centred digital products. Focus on showcasing your Figma skills, especially any scalable templates and advanced prototypes you've developed. This will demonstrate your ability to deliver world-class app-first experiences.
✨Prepare for Team Leadership Questions
As a Lead Product Designer, you'll be inspiring and nurturing a team of designers. Be ready to discuss your experience in developing high-performing teams and how you've applied user-centred design methods to drive measurable outcomes. Share specific examples of how you've influenced strategy and embedded design across an organisation.
✨Emphasise Your Collaborative Spirit
Collaboration is key in this role, so prepare to talk about how you've partnered with different disciplines like product and engineering. Highlight instances where you’ve ensured solutions meet user, business, and technical needs, and how you’ve driven innovation through tools and design systems.
✨Demonstrate Your Customer Insight Skills
Be ready to discuss how you've translated customer insights into actionable design improvements. Talk about your experience leading workshops, sprints, and research collaborations. Showing that you can effectively use analytics tools to understand and improve customer journeys will set you apart.
