Contact Centre Service Advisor - Dunfermline

Overview

Contact Centre Service Advisor – Dunfermline, Dunfermline, United Kingdom. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Potential Start Date: 8th December 2025 with possible later start dates in January
• Salary: £27,250 per annum
• Site: Sky, Carnegie Campus, Dunfermline, KY11 8GH
• Shifts: 37.5 hours per week – Monday-Friday 12pm-8pm, 1 in 4 Saturday 12pm-8pm

What You’ll Do

As a Customer Service Advisor in our Accessibility Team, you’ll be part of a team that provides tailored support to customers facing life-changing events or living with disabilities. You’ll be trained across all Service and Sales processes, enabling you to:

• Deliver empathetic support to customers dealing with bereavement, incapacity, or Power of Attorney arrangements
• Communicate effectively with third-party representatives while maintaining confidentiality and dignity
• Offer accessible solutions for customers with visual, auditory, physical, or cognitive impairments
• Adapt your communication style to support neurodiverse individuals with respect and understanding
• Troubleshooting across our TV, Broadband and Landline products using your tools to provide a first-time resolution
• Sales through service and upselling our great products and service through valued conversations
• Champion inclusive innovation by highlighting lived experiences and practical needs

What You’ll Bring

• A compassionate communicator with strong listening skills
• Confidence in handling sensitive conversations with empathy and professionalism
• Ability to adapt to different customer needs and communication styles
• A team player who thrives in a fast-paced, purpose-driven environment
• Demonstrated resilience in adapting to diverse product lines and evolving customer requirements

The Rewards

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Where You’ll Work

Enjoy our hybrid ways of working while staying connected to a supportive team at our Dunfermline call centre. We provide all the tools you need to succeed — wherever you are. (During training you will be expected to be onsite full time until fully trained)

Inclusion

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, and we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media.

A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Broadcast Media Production and Distribution