At a Glance
- Tasks: Manage relationships with existing customers, ensuring their success and engagement with our services.
- Company: Join Skuuudle, a dynamic company transforming market data into actionable insights for businesses.
- Benefits: Competitive salary, performance-related bonuses, and remote work flexibility.
- Other info: Opportunity for career growth in a collaborative and supportive environment.
- Why this job: Make a real impact by helping customers thrive and grow with our innovative solutions.
- Qualifications: Experience in B2B customer management, ideally in SaaS or analytics.
The predicted salary is between 35000 - 45000 £ per year.
Account Manager Skuuudle helps enterprise customers turn pricing, competitor and market data into better commercial decisions.
We work with large retailers, distributors, brands and industrial businesses across multiple markets and regions.
As we grow, we are investing in how we look after our existing customers, and this role is central to that.
The role This is an existing-customer role with retention as the priority.
You will own a book of customers day to day, keep them engaged and getting value, and make sure they renew.
Alongside that, you will grow accounts where it is right for the customer.
It is not a new-logo sales role.
Your job is to keep our customers successful, engaged and renewing, and help them do more with Skuuudle over time.
At a glance Reports to: COO.
Focus: A book of existing customers.
Retention first, then growth.
Package: Competitive base plus performance-related OTE, dependent on experience.
What you'll do Own day-to-day relationships across a book of existing customers, with retention as your first priority.
Own the customer handover for new accounts, coordinating with Operations so accounts start well, expectations are clear and onboarding runs smoothly.
Run a regular cadence of check-ins and business reviews that keep customers engaged and show them the value and outcomes they are getting from Skuuudle.
Drive adoption of our tool and services across each account, so customers get full value from what they have and rely on Skuuudle day to day.
Spot risk early and act on it: low usage, quiet stakeholders, support issues or an approaching renewal.
Grow accounts where it is right for the customer, through additional products, data, teams or markets.
Turn happy customers into references, case studies and referrals.
Build relationships beyond your main contact so accounts do not rest on a single person.
Work with our Operations team to turn delivery and results into clear value for the customer.
Be the voice of the customer inside Skuuudle, feeding client needs, gaps and feedback to our Operations and product teams.
Handle renewals, everyday commercial terms and uplift conversations, partnering with the Strategic Account Director on larger, strategic or complex deals.
Keep accurate records of account health, renewal dates, next steps and pipeline.
What success looks like First 30 days: You understand Skuuudle's solution and how our data and reporting are delivered, you know the outputs clients receive and what good looks like for them, and you have started meeting the customers in your book.
First 90 days: You know your book, have met your key contacts, and have a clear read on each account's renewal date, health and adoption, with next steps for each.
First 6 months: Renewals landing on time, gross retention holding across your book, accounts healthy and actively using the product, and a qualified expansion pipeline taking shape.
First 12 months: Strong net retention across your book, renewals consistently on time and with uplift where appropriate, healthy adoption, and a steady, qualified expansion pipeline.
What you'll bring Experience managing a book of existing B2B customers, ideally in Saa S, data, analytics or a related field.
A retention-first mindset: you keep customers successful, engaged and renewing.
Confidence handling renewals, uplift conversations and everyday commercial terms.
Well organised, with the discipline to track many accounts, renewal dates and next steps at once.
Strong relationship skills with both day-to-day contacts and more senior stakeholders.
A collaborative style that works closely with Operations, onboarding, product and support.
Experience in retail, retail pricing, competitor or comparable market-data environments is a plus.
Remote Account Manager in Craigavon employer: Skuuudle
Skuuudle is an exceptional employer that prioritises the growth and success of its employees, particularly in the role of Strategic Account Director. With a focus on fostering strong commercial relationships and providing opportunities for professional development, Skuuudle offers a dynamic work culture that encourages collaboration and innovation. The remote UK-based position allows for flexibility while also providing the chance to engage with key stakeholders across Europe and the US, making it an exciting opportunity for those looking to make a significant impact in the B2B SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager in Craigavon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skuuudle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skuuudle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Account Manager in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skuuudle:Your cover letter is your chance to shine! Tell us why you want to work at Skuuudle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skuuudle!
How to prepare for a job interview at Skuuudle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
