Branch Manager in West Bromwich

A fantastic opportunity has arisen for an experienced Non-Pharmacist Branch Manager to join a growing pharmacy group across its branches in Stechford and New Street, West Bromwich.

This role is ideal for someone with experience in pharmacy operations who can take ownership of day-to-day branch management, support staff performance and ensure the smooth running of pharmacy services.

Working alongside the on-site Pharmacist and wider team, you will help maintain high operational standards, deliver excellent customer service and ensure the branch operates efficiently and compliantly.

The successful candidate will be a hands-on, organised and proactive manager who can motivate a team, manage competing priorities and contribute to the continued success of the business.

Key Responsibilities

• Oversee the day-to-day running of the pharmacy branch.
• Support and manage branch staff, ensuring duties are completed effectively.
• Maintain high standards of customer service and patient experience.
• Work closely with the on-site Pharmacist to support smooth branch operations.
• Monitor stock levels, purchasing processes and stock management.
• Ensure branch procedures are followed and records are maintained accurately.
• Support staff recruitment, onboarding, training and development.
• Manage staff rotas, attendance and day-to-day people matters.
• Monitor branch performance and identify opportunities for improvement.
• Ensure the branch maintains appropriate operational and compliance standards.
• Resolve customer and operational issues promptly and professionally.
• Contribute to branch targets and wider business objectives.

Requirements

• Previous experience in a pharmacy or community pharmacy environment.
• Experience in a supervisory, team leader or branch management role is desirable.
• Strong organisational and people management skills.
• Excellent customer service and communication skills.
• Good attention to detail and the ability to follow procedures.
• Confident managing day-to-day operational challenges.
• A proactive approach with the ability to work independently and as part of a team.
• Understanding of pharmacy processes, stock management and compliance requirements.
• A Pharmacist qualification is not required.

What's on Offer

• £14 per hour
• Annual performance-related bonus
• Opportunity to take ownership of branch operations
• Supportive working environment
• Opportunity to develop within a growing pharmacy group
• Potential for further career progression

If you're an experienced pharmacy professional or supervisor looking to take the next step into a Branch Manager role, we'd love to have a confidential conversation.