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- Tasks: Lead and oversee complex care services, ensuring high standards and compliance.
- Company: Values-driven organisation known for delivering quality complex care across the North West and Midlands.
- Benefits: Competitive salary, bonus structure, and ongoing professional development.
- Other info: Join a supportive culture with clear progression opportunities.
- Why this job: Make a real impact in a growing sector while supporting individuals with complex needs.
- Qualifications: Experience in operations management within complex care and understanding of CQC regulations.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an experienced Registered Operations Manager – Complex Care to join a growing, values-driven organisation delivering high-quality complex care services across the North West and Midlands. The organisation has a strong reputation for supporting individuals with highly complex needs, including learning disabilities, mental health conditions, and physical health requirements within community and supported living settings. With a focus on quality, compliance, and person-centred outcomes, the business is continuing to expand its complex care provision and is seeking a strong operational leader to support this growth. This is a key leadership role, combining strategic operational oversight with CQC registration responsibilities, ideal for someone who thrives in a fast-paced environment and is passionate about driving high standards across multiple services.
Key Responsibilities
- Hold and maintain CQC registration across complex care services
- Oversee the operational delivery of complex care services across the region
- Support and manage Registered Managers and service leads
- Ensure services are fully compliant with CQC regulations and quality standards
- Drive service improvement, quality assurance, and performance management
- Support mobilisation of new complex care packages and service growth
- Work closely with business development and clinical teams to ensure successful delivery
- Monitor KPIs, budgets, and operational performance across services
- Lead on safeguarding, risk management, and incident response
- Promote a culture of high-quality, person-centred care
Requirements
- Proven experience in an Operations Manager or senior leadership role within complex care
- Experience holding or working towards CQC registration (essential)
- Strong understanding of CQC frameworks and compliance requirements
- Experience overseeing multiple services or large-scale care operations
- Background in complex care, supported living, or community care
- Excellent leadership, communication, and organisational skills
- Commercial awareness and experience supporting service growth
- Ability to travel across the region as required
What’s on Offer
- Competitive salary with bonus structure
- Opportunity to play a key role in a growing complex care division
- Supportive senior leadership and collaborative culture
- Clear progression opportunities within a growing organisation
- Ongoing professional development
If you’re an experienced operational leader looking to make a real impact within complex care services, we’d love to hear from you for a confidential conversation.
Registered Operations Manager employer: SKU Recruitment
Contact Detail:
SKU Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the complex care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent developments. Tailor your responses to show how your experience aligns with their mission of delivering high-quality complex care services.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership skills and understanding of CQC compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in complex care.
We think you need these skills to ace Registered Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Registered Operations Manager role. Highlight your experience in complex care and any CQC registration responsibilities you've held.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about complex care and how your leadership style aligns with our values-driven approach. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Use specific examples of how you've driven service improvement or managed compliance in previous roles. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SKU Recruitment
✨Know Your CQC Stuff
Make sure you brush up on your knowledge of CQC regulations and compliance requirements. Being able to discuss how you've navigated these in your previous roles will show that you're not just familiar with the framework, but that you can also apply it effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing multiple services or large-scale operations. Think about specific challenges you've faced and how you led your team through them. This will demonstrate your capability to drive high standards across services.
✨Understand the Business Side
Familiarise yourself with the organisation's goals and how they align with service growth and quality improvement. Be ready to discuss how you can contribute to their commercial awareness and operational performance, as this shows you're thinking beyond just compliance.
✨Be Person-Centred
Since the role focuses on delivering person-centred care, prepare to talk about how you've implemented this approach in your past roles. Share stories that illustrate your commitment to high-quality care and how you've promoted a culture that prioritises the needs of individuals.