At a Glance
- Tasks: Lead and oversee Complex Care and Supported Living services across the UK.
- Company: Growing, clinically-led care provider with a strong reputation.
- Benefits: Salary up to £90,000, collaborative team, and significant influence on growth.
- Other info: Opportunity for national travel and shaping future service delivery.
- Why this job: Make a real impact in healthcare by driving operational excellence and service quality.
- Qualifications: Proven senior leadership experience in Complex Care and Supported Living.
The predicted salary is between 90000 - 90000 £ per year.
An exciting opportunity has arisen for an experienced Operations Director to join a growing, clinically-led care provider delivering Complex Homecare and Supported Living services across the UK. The organisation has established a strong reputation for delivering high-quality, person-centred support to individuals with complex healthcare needs, learning disabilities, physical disabilities, autism, and mental health needs. With services operating across multiple regions and ambitious growth plans in place, the business is seeking a strategic operational leader to oversee both service lines and support the next phase of expansion.
Reporting directly to the CEO, this role will provide leadership across the organisation’s Complex Care and Supported Living divisions, ensuring operational excellence, quality outcomes, regulatory compliance, and sustainable growth.
Key Responsibilities
- Provide strategic and operational leadership across Complex Homecare and Supported Living services
- Directly manage and support 2 Heads of Service, overseeing each division
- Drive service quality, compliance, and operational performance across all regions
- Ensure services consistently meet and exceed CQC and regulatory requirements
- Lead organisational growth initiatives, service development, and mobilisation projects
- Monitor operational KPIs, budgets, quality metrics, and business performance
- Work closely with the CEO and senior leadership team to deliver strategic objectives
- Support safeguarding, governance, risk management, and continuous improvement initiatives
- Build and maintain relationships with commissioners, healthcare professionals, local authorities, and key stakeholders
- Travel nationally to support services, teams, and operational objectives as required
Requirements
- Proven experience in a senior leadership role within Complex Care and Supported Living services
- Strong operational understanding of both community complex care and supported living models
- Experience managing multi-site, regional, or national care operations
- Strong knowledge of CQC regulations, governance, and quality frameworks
- Demonstrable experience leading senior management teams
- Commercially aware with experience supporting growth and service development
- Excellent leadership, communication, and stakeholder management skills
- Based within the Midlands or North and willing to travel nationally on a regular basis
What’s on Offer
- Salary up to £90,000 DOE
- Opportunity to join a growing and ambitious healthcare organisation
- Strategic leadership role reporting directly to the CEO
- Significant influence over operational performance and future growth
- Supportive and collaborative executive leadership team
- Clear opportunity to shape and develop national service delivery
If you're an experienced senior leader with a background in both Complex Care and Supported Living, and you're looking for an opportunity to drive growth and operational excellence at a national level, we'd love to hear from you for a confidential conversation.
Operations Director employer: SKU Recruitment
As a Community Care Lead with our growing provider of Complex Community Care services, you'll enjoy a supportive and collaborative work culture that prioritises quality client engagement over administrative tasks. With the autonomy to manage your own diary from home, you will have the opportunity to build meaningful relationships while contributing to the continuous improvement of care standards. Our commitment to employee growth is evident through future leadership opportunities and a dedicated operational support team that allows you to focus on what you do best—delivering outstanding care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like SKU Recruitment.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at SKU Recruitment.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like SKU Recruitment, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at SKU Recruitment.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at SKU Recruitment.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to SKU Recruitment. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at SKU Recruitment. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at SKU Recruitment
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research SKU Recruitment’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
