Head of Operations – Supported Living
West Midlands
Salary: Flexible DOE
Salary: Flexible DOE
A fantastic opportunity has arisen for an experienced Head of Operations to join a growing Supported Living provider, taking responsibility for operational performance, service quality and continued development across its portfolio.
This is a senior leadership position suited to an ambitious and commercially minded care professional who can lead multiple services, develop strong management teams and ensure consistently high standards of care.
You will work closely with senior leadership to drive operational excellence, support service growth and ensure the organisation continues to deliver safe, person-centred support to the people it serves.
The ideal candidate will have a strong background in Supported Living, proven multi-site leadership experience and the ability to balance quality, compliance, people management and commercial performance.
Key Responsibilities
- Provide strategic and operational leadership across the Supported Living portfolio.
- Oversee service performance, quality and compliance across multiple locations.
- Lead, support and develop Registered Managers and wider operational teams.
- Ensure services meet regulatory requirements and maintain high standards of person-centred care.
- Monitor KPIs, budgets and operational performance, implementing improvements where required.
- Drive service development, growth and the successful mobilisation of new services.
- Build strong relationships with commissioners, local authorities and other key stakeholders.
- Identify operational risks and ensure appropriate action is taken.
- Promote a positive culture focused on quality, accountability and continuous improvement.
- Work closely with senior leadership to deliver the organisation's strategic objectives.
- Support the development of systems, processes and management structures as the organisation grows.
- Travel regularly to services to maintain visibility and provide effective leadership.
Requirements
- Significant experience in a senior operational role within Supported Living or social care.
- Proven experience managing multiple services or locations.
- Strong leadership skills, with experience developing and managing operational teams.
- Sound understanding of CQC regulations, safeguarding and quality assurance.
- Experience managing budgets, KPIs and operational performance.
- Commercial awareness and the ability to support sustainable service growth.
- Strong communication, decision-making and stakeholder management skills.
- A proactive approach to problem-solving and continuous improvement.
- Flexibility to travel regularly across the West Midlands and other locations as required.
What's on Offer
- Flexible salary DOE
- Senior leadership position with significant operational responsibility.
- Opportunity to influence the strategic direction of a growing Supported Living provider.
- Scope to drive service development and operational improvements.
- Opportunity to lead and develop established management teams.
- Career progression as the organisation continues to grow.
- Varied role combining strategic leadership with hands-on operational oversight.
If you're an experienced Head of Operations, Operations Director or senior Supported Living professional looking for your next challenge, we'd welcome a confidential conversation.
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