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- Tasks: Lead a team in tackling financial crime using big data analytics.
- Company: Join Paysafe, a global leader in payment solutions with a vibrant culture.
- Benefits: Flexible hours, generous holiday options, and wellness initiatives.
- Why this job: Make a real impact on consumer safety while developing your skills.
- Qualifications: 7+ years in data analysis, fraud management, and proficiency in SQL/Python.
- Other info: Enjoy a dynamic work environment with opportunities for growth and community involvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Paysafe
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry‑leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile‑initiated transactions, real‑time analytics and the convergence between brick‑and‑mortar and online payments.
You will have the opportunity to use and broaden your expertise by leading and transforming a team of 10-20 people focused on financial crime investigations driven by big data analytics and technical reviews, covering global consumer portfolios, including digital wallets, issuing/cards, local payment methods, digital banking, eCash solutions, playing a key role in understanding consumer and partner behaviour and directly influencing applied strategy and controls.
Your technical and analytic acumen will drive a strategic approach towards consumer fraud oversight, and you will become an expert on consumer behaviours. You will be working closely with internal and external partners, at multiple levels, such as risk systems, product teams, engineering, data science, banks, merchants, as well as D and V level management, with a focus on issuing data driven reviews, articulate conclusions and define strategies for effective anti‑financial crime control implementation.
What Paysafe stands for:
- Being open and honest.
- Keeping focused.
- Operating with Courage.
- Pioneering the future.
Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.
How we work:
We follow a hybrid working model, spending an average of three days per week at our office location. This role will be based in our Dublin hub. The Dublin office is located in George's Quay in the heart of Dublin.
The impact you will have:
- Ensure FC KPIs are maintained within risk appetite.
- Lead and support a team to move from single-case investigations to leveraging big data to conduct complex investigations into financial crime activities across portfolios (global traffic) analysing suspicious transactions (applying customer behaviour segmentation).
- Analyse transaction patterns to identify risks and organised crime indicators with big data focus, using advanced SQL / Python, developing the team’s skill to use data both for improved case review and to move from single-case reviews towards identifying emerging / evolving trends.
- Manage relationships with partners/external banks/merchants.
- Support automation, analytics and operational process improvements in financial crime detection.
What we’re looking for:
- Have 7+ years of experience in conducting complex data analysis / investigations.
- Have successfully developed and managed a fraud/AML risk team.
- Be degree educated in a STEM subject.
- Bring proficiency in data analytics: SQL, Python, and expertise in using visualisation tools such as Tableau or Power BI.
- Be comfortable with conducting product functionality reviews / investigating technical incidents which may have impacted risk exposure together with relevant stakeholders (incident management, engineering, product teams).
- Be an effective communicator, able to simplify / resolve problems and drive prioritization and solutions towards deployment.
- Have full English proficiency: additional languages (Spanish, German) are an advantage.
Nice to haves:
- Understanding of real time decisioning systems and other payments / automation solutions and tools (KYC, Sanctions, APIs).
- Any prior exposure to statistical computation (R, Stata).
- Prior exposure to machine learning models strategies (impact evaluation and usage calibration).
A snippet of what you’ll get in return:
- Make your day work for you with our flexible working hours.
- You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
- Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
- Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
- Start your day with a free breakfast, fresh fruit and snacks.
- Take a breather in our dedicated wellbeing room.
- Spend time with those important to you with our enhanced paid family policies.
- Test our products Skrill and Neteller. Upon joining we will award you ÂŁ50 into each wallet.
- Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
- Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
- Join our six employee‑led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
- Give back to the community with four paid charity days.
- Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
Let’s not forget, we also offer: Private health insurance (pre‑existing conditions are included) & dental insurance, income protection, life assurance and more.
What to expect next:
- Phone screen with Talent Acquisition.
- Video interview with the Hiring Manager.
- In‑person interview.
- Final HR interview with Talent Acquisition.
If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.
Equal Employment Opportunity
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Director, Consumer Fraud Investigations in London employer: Skrill
Contact Detail:
Skrill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Consumer Fraud Investigations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Paysafe and its culture. Understand their values and how they align with your own. This will help you articulate why you're a great fit and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to fraud investigations and data analytics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Director, Consumer Fraud Investigations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, Consumer Fraud Investigations. Highlight your experience in data analysis and fraud management, and don’t forget to showcase your technical skills in SQL and Python!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tackling financial crime and how your background makes you the perfect fit for our team at Paysafe.
Showcase Your Leadership Skills: As a director, we want to see your leadership style! Share examples of how you've successfully led teams in the past, especially in high-pressure situations related to fraud investigations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Skrill
✨Know Your Data Inside Out
As a Director of Consumer Fraud Investigations, you'll need to demonstrate your expertise in data analytics. Brush up on SQL and Python, and be ready to discuss how you've used these tools in past investigations. Prepare specific examples of how you've leveraged big data to identify trends or patterns in financial crime.
✨Showcase Your Leadership Skills
You'll be leading a team, so it's crucial to highlight your experience in managing and developing teams. Think about times when you've successfully transformed a team's approach to investigations or improved their skills. Be prepared to discuss your leadership style and how you motivate your team to achieve KPIs.
✨Understand the Business Landscape
Familiarise yourself with Paysafe's business model and the payment industry as a whole. Understand the challenges and opportunities in consumer fraud within this context. This knowledge will help you articulate how your strategies can align with the company's goals and enhance their fraud prevention efforts.
✨Communicate Clearly and Effectively
Effective communication is key in this role, especially when working with various stakeholders. Practice simplifying complex concepts and presenting them clearly. During the interview, focus on how you can drive prioritisation and solutions, ensuring everyone is on the same page regarding fraud investigations.
