At a Glance
- Tasks: Support customers, troubleshoot issues, and test AI workflows in a dynamic environment.
- Company: Join Skreen.ai, a forward-thinking tech company revolutionising recruitment with AI.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and a MacBook Pro provided.
- Other info: Structured growth into a full Solutions Engineer role within 12-18 months.
- Why this job: Kickstart your career in AI and SaaS while making a real impact on customer experiences.
- Qualifications: No extensive experience needed, just a passion for AI and problem-solving skills.
The predicted salary is between 30000 - 38000 £ per year.
Associate AI Solutions Engineer (Graduate & Career-Change Pathway)
Job title: Associate AI Solutions Engineer
Primary focus: Front-line customer technical support, quality assurance, platform health, customer onboarding, and the technical bridge between Sales, Customers, Product, and Engineering.
Seniority: Graduate / early-career / career-change pathway. This is an entry-level to associate-level role with structured growth into a full Solutions Engineer position.
Location: Hybrid - three days per week in Bath. You must be within realistic commuting distance of Bath and have the right to work in the UK.
Candidate profile summary
We're looking for someone unusually bright, curious, practical, and customer-focused who wants to build a career at the intersection of AI, SaaS, recruitment technology, product operations, and customer problem-solving.
This role is open to both strong graduates and career changers.
You might be a recent graduate who has spent time experimenting with AI tools, building small projects, automating workflows, learning to code, or exploring how modern software products work.
Or you might be changing career from recruitment, customer support, operations, teaching, sales, customer success, consulting, or another people-facing or operational role - and now want to move into AI, SaaS, technical support, or solutions engineering.
You do not need years of professional technical experience. You do need evidence that you are quick to learn, comfortable with technology, genuinely excited by AI, and able to communicate clearly with customers and internal teams.
The right person will enjoy solving problems for people, not just systems. You'll be happiest when you're unblocking a customer, testing a workflow, documenting a bug clearly, improving a process, or using AI to make work faster and better.
The RoleSkreen.ai is hiring an Associate AI Solutions Engineer to support customers, test product workflows, investigate issues, help onboard clients, and act as a technical bridge between our customers, Sales team, Product team, and Engineering team.
This is a hybrid role by design - part customer support, part QA, part technical account support, part product operations, and part AI workflow experimentation.
You will be the person helping us understand what is happening when customers report issues, making sure new releases behave as expected, supporting customer configuration, and turning messy problems into clear next steps.
We’re not looking for someone as technical as a sdeveloper, just someone that can learn quickly, write clearly, communicate calmly, care about customers, and become progressively more technical over time.
Over 12-18 months, this role is designed to grow into a full Solutions Engineer role.
Responsibilities - what you'll do
- Be a front-line point of contact for customer technical support, helping to triage, investigate, and resolve issues raised through support tickets, email, calls, or internal escalations.
- Help customers understand how to use Skreen effectively, especially during onboarding, configuration, and early product adoption.
- Run manual testing and quality checks on new features and releases before and after they ship, helping catch issues before customers do.
- Test key Skreen workflows such as job creation, AI job description generation, CV parsing, AI candidate screening and ranking, AI interview flows, candidate stage movement, interview scheduling, calendar integrations, email workflows, ATS/CRM setup, permissions, and customer-specific configurations.
- Reproduce and clearly document bugs for the engineering team, including steps to reproduce, expected behaviour, actual behaviour, screenshots, customer examples, affected workflows, and any useful supporting evidence.
- Help monitor platform health and customer workflows, escalating unusual patterns, repeated support issues, failed workflows, broken integrations, or anything that could affect customer experience.
- Support customer onboarding and implementation, including workflow setup, hiring stages, account settings, branding, job templates, permissions, and integrations.
- Act as a technical liaison between Sales, Customer Success, customers, Product, and Engineering.
- Help answer technical questions during demos, onboarding, customer calls, and internal sales/customer discussions.
- Maintain and improve internal and customer-facing documentation, FAQs, troubleshooting guides, onboarding notes, release notes, QA checklists, and support playbooks.
- Use AI tools responsibly to improve support, documentation, QA, onboarding, customer research, internal process improvement, and product feedback loops.
Must-have skills, qualities, and requirements
- You must have the right to work in the UK.
- You must be within realistic commuting distance of Bath and be willing to work from Bath three days per week.
- You must have clear evidence of genuine interest in AI, shown through personal projects, workflow experiments, automations, AI tools you use regularly, self-directed learning, coursework, work experience, or practical examples.
- You must be able to communicate clearly in writing and conversation, including explaining problems simply, writing structured notes, and communicating calmly with customers, colleagues, and non-technical users.
- You must have a customer-focused mindset and enjoy helping people solve problems.
- You must be able to think in a structured way, breaking unclear problems down into symptoms, causes, evidence, next steps, and escalation points.
Nice-to-have skills and experience
- Experience in recruitment, talent acquisition, HR, recruitment agencies, hiring operations, or HR technology.
- Experience in customer support, customer success, account management, teaching, tutoring, consulting, sales, operations, hospitality, or another people-facing role.
- Experience using AI tools such as ChatGPT, Claude, Cursor, Replit, Lovable, Bolt, Make, Zapier, n8n, OpenAI APIs, or similar.
- A personal project, automation, app, website, chatbot, GitHub repo, spreadsheet tool, no-code workflow, portfolio, or technical experiment.
- Familiarity with no-code or automation tools such as Airtable, Retool, Notion, Zapier, Make, n8n, or Google Sheets.
- Experience with support or ticketing tools such as HubSpot, Intercom, Zendesk, Freshdesk, or similar.
- Experience writing test cases, running manual QA, or reporting bugs.
- Experience with monitoring or observability tools such as Sentry, Datadog, Grafana, or status pages.
- Frontend or UX interest - enough to notice when something is confusing, broken, inconsistent, or difficult for users.
- Awareness of SEO fundamentals - useful for supporting marketing pages, blog content, and public-facing job listings.
- University degree, bootcamp, apprenticeship, or equivalent self-taught route.
Skreen - what we offer
Founded in 2024, Skreen.ai helps forward-thinking companies build diverse, high-performing teams through AI-powered insights - replacing biased, inefficient CV screening and painful interview scheduling with smarter, fairer tools. We already serve hundreds of companies worldwide, and we're investing heavily in AI to make hiring faster, fairer, and more human.
Salary: £30,000-£38,000, depending on evidence of potential, AI curiosity, communication skills, technical aptitude, customer maturity, and relevant transferable experience. Guaranteed 6 month review.
Impact: You'll be one of the technical faces of Skreen.ai to our customers, and a key early hire as we scale our support, product, and engineering functions together.
Growth: Room to grow into a Solutions Engineer, Senior Solutions Engineer, Technical Account Manager, Customer Engineer, QA/Platform Specialist, Product Operations, or Implementation role as the team scales.
Working style: Hybrid - three days per week in Bath, with remote working for the remaining days. You must be within realistic commuting distance of Bath.
Holiday: 25 days annual leave,plus bank holidays.
Equipment: MacBook Pro provided, along with whatever else you need to do your best work.
Associate AI Solutions Engineer (Graduate & Career-Change Pathway) in Bath employer: Skreen AI
Skreen.ai is an exceptional employer located in Bath, offering a dynamic work culture that fosters collaboration and innovation. As an Entry-Level AI Solutions Engineer, you'll benefit from hands-on training and mentorship, with clear pathways for career advancement into a full Solutions Engineer role within 12-18 months. The hybrid work model allows for flexibility while being part of a forward-thinking team at the forefront of AI-enabled recruitment technology.
StudySmarter Expert Advice🤫
We think this is how you could land Associate AI Solutions Engineer (Graduate & Career-Change Pathway) in Bath
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Skreen AI value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Skreen AI a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Skreen AI!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Skreen AI.
We think you need these skills to ace Associate AI Solutions Engineer (Graduate & Career-Change Pathway) in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Skreen AI!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Skreen AI
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
