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- Tasks: Provide first-line support and manage customer queries in a dynamic office environment.
- Company: A growing specialist company with a focus on customer service excellence.
- Benefits: Competitive salary, pension scheme, and a supportive team culture.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and proficiency in MS Office required.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
My client is a specialist within their field. Due to growth and success, they are looking for a responsible and energetic Service Desk Administrator / Executive to perform a variety of customer services and administrative tasks. Based in their office, you will be adding huge value to the day‑to‑day operation of their business.
Your duties will include communicating with customers, suppliers and liaising with their service and operations teams. The ideal candidate will be responsible for providing first‑line support to clients, ensuring that technical issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of MS Office and a passion for customer service.
Key Responsibilities- Manage customer queries, orders and service calls on the telephone and by email.
- Liaise with the field service team on a daily basis.
- Log service calls and assign to field based engineers.
- Manage the stock of parts for the field service team including ordering and returns.
- Place orders with a range of suppliers.
- Count and reconcile all cash brought in by the field team.
- Manage the internal database to track and move parts to engineers.
- Schedule service calls based on SLA priority.
- Send out daily service reports.
- Order and maintain supplies in the office.
Excellent internal and external communication skills with a passion for customer service.
Required for the role- Knowledge of general office IT/equipment.
- Proficiency in MS Office.
- Excellent time management skills and the ability to prioritise work.
- Attention to detail and problem‑solving skills.
- Excellent written and verbal communication skills.
- Strong organisational skills.
- Ability to multi‑task in a fast‑paced environment.
Schedule: Monday to Friday 8am till 5pm. Ability to commute/relocate to Enfield.
Customer Service Experience Required. To apply for this opportunity, you must be living in the United Kingdom with full leave to remain as sponsorship is not available now or in the future.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: IT System Operations and Maintenance
Service Desk Administrator / Executive in Enfield employer: Skopos
Contact Detail:
Skopos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator / Executive in Enfield
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Administrator / Executive in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Administrator role. Highlight your customer service experience and any relevant skills, especially your proficiency in MS Office. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with the job description. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We appreciate attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Skopos
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Office and any relevant IT equipment. Being able to demonstrate your proficiency during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your passion for customer service and your ability to communicate effectively.
✨Be Organised and Prioritise
Think about how you manage your time and tasks. Be ready to discuss how you would handle multiple service calls or queries in a fast-paced environment, showcasing your organisational skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
