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- Tasks: Support customer service and manage inquiries while providing first-line IT issue support.
- Company: Specialist IT service provider based in Enfield with a focus on customer satisfaction.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Kickstart your IT career and make a difference in customer service.
- Qualifications: Customer service experience, MS Office proficiency, and strong communication skills.
- Other info: Exciting entry-level position with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A specialist IT service provider in Enfield is seeking a Service Desk Administrator to support their customer service and administrative operations. You will manage inquiries, liaise with teams, and log service requests while providing first-line issue support.
The ideal candidate should have:
- A customer service background
- Proficiency in MS Office
- Strong communication and organizational skills
This is a full-time role requiring relocation to Enfield.
Dynamic Service Desk Administrator | Entry-Level IT Support in Enfield employer: Skopos
Contact Detail:
Skopos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Service Desk Administrator | Entry-Level IT Support in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the IT industry, especially those working in service desk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience can shine through in your answers. We want you to show off those communication skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and services will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dynamic Service Desk Administrator | Entry-Level IT Support in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Administrator role and how your skills can help us provide top-notch support.
Show Off Your Communication Skills: Since this role involves liaising with teams and managing inquiries, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Skopos
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around service desk operations. Familiarise yourself with common issues and solutions, as well as the tools used in IT support. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share examples from your past experiences. Think of situations where you resolved a customer's issue or went above and beyond to help someone. This will demonstrate your ability to handle inquiries effectively.
✨Practice Your Communication
Strong communication skills are key for this position. Try doing mock interviews with friends or family, focusing on how you explain technical concepts in simple terms. This will help you articulate your thoughts clearly during the actual interview.
✨Get Organised
Being organised is crucial for a Service Desk Administrator. Prepare a list of questions to ask the interviewer about the company culture and team dynamics. This shows you're proactive and genuinely interested in how you can fit into their operations.
