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- Tasks: Be the friendly face of our firm, supporting clients and colleagues in a busy environment.
- Company: Join Scotland's largest niche family law firm, known for excellence and client service.
- Benefits: Full-time role with opportunities for growth and development in a supportive team.
- Why this job: Make a real difference by helping clients during important moments in their lives.
- Qualifications: Warm personality, good communication skills, and a willingness to learn new tools.
- Other info: Experience in any field is welcome; we value your potential and passion.
The predicted salary is between 24000 - 36000 £ per year.
Being the first point of contact for our clients is a crucial role in our team. The successful applicant for this role will be the first point of contact for any visitor to our office. The position is office based, focused on supporting clients in emotionally charged situations and colleagues working under pressure. The role includes receptionist duties and providing administrative assistance for our lawyers. This role is full-time.
The main duties of the role include:
- telephone contact with clients and other professionals
- greeting clients in a professional and friendly manner
- maintaining excellent client service and ensuring confidentiality
- preparation of meeting rooms for in person meetings
- diary management
- collating and organising papers
- dealing with incoming/outgoing mail
- photocopying/scanning and filing
The person:
- Our preferred applicant will be able to demonstrate a warm and professional manner, both in person and on the telephone
- discretion and the ability to handle confidential information with care
- good interpersonal skills and the ability to work constructively as part of a team
- familiarity with (or a willingness to learn use of) Word, Outlook and Adobe
The firm:
SKO is Scotland's largest niche family law firm, top ranked in both Chambers & Partners and the Legal 500 and one of only two in Scotland to receive a Legal 500 Client Service Award. We are focused solely on meeting the needs of clients accessing Scots Family Law advice, advising individuals and other lawyers in the UK and abroad. As well as having Solicitors accredited by The Law Society of Scotland as Specialists in family law, child law and as family mediators we have three family Arbitrators and knowledgeable and experienced support staff. We are a close knit team and pride ourselves on our commitment to our clients and to excellence in our specialist field.
Applications:
To apply for this position please email your CV together with a covering letter to susan.oswald@sko-family.co.uk. All relevant experience will be considered (need not be legal or office based).
Client Support and Reception in Edinburgh employer: SKO Family Law Specialists
Contact Detail:
SKO Family Law Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support and Reception in Edinburgh
✨Tip Number 1
Make sure you research SKO and understand their values. When you walk into that office, you want to show that you’re not just another candidate but someone who genuinely cares about their mission in family law.
✨Tip Number 2
Practice your greeting and phone manner. Since you'll be the first point of contact, it’s crucial to come across as warm and professional. A friendly smile and a calm voice can make all the difference!
✨Tip Number 3
Prepare for situational questions. Think about how you would handle emotionally charged situations or pressure from colleagues. We want to see that you can keep your cool and provide excellent client service.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! This role is all about collaboration, so be ready to share examples of how you've worked well with others in the past. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Support and Reception in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and professionalism in your cover letter. Remember, this role is all about making a great first impression!
Tailor Your CV: Make sure your CV is tailored to the Client Support and Reception role. Highlight any relevant experience, especially in client-facing roles or administrative tasks. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially since this role involves handling information efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SKO!
How to prepare for a job interview at SKO Family Law Specialists
✨Know the Company Inside Out
Before your interview, take some time to research SKO and its values. Understand their focus on family law and client service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
Since this role involves a lot of client interaction, practice how you greet people and handle phone calls. Role-play with a friend or family member to get comfortable with maintaining a warm and professional manner, especially in emotionally charged situations.
✨Demonstrate Discretion and Confidentiality
Be prepared to discuss how you would handle sensitive information. Think of examples from your past experiences where you successfully maintained confidentiality and discretion, as this is crucial in a legal environment.
✨Show Your Organisational Skills
The role requires strong organisational abilities, so be ready to talk about how you manage your time and tasks. Bring examples of how you've effectively handled diary management or organised paperwork in previous roles to illustrate your skills.
