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- Tasks: Be the friendly face of our firm, supporting clients and colleagues in a busy environment.
- Company: Join Scotland's largest niche family law firm, known for excellence and client service.
- Benefits: Full-time role with opportunities for growth and development in a supportive team.
- Why this job: Make a real difference by helping clients during emotionally charged situations.
- Qualifications: Warm personality, good communication skills, and a willingness to learn new tools.
- Other info: Experience in any field is welcome; we value your potential and passion.
The predicted salary is between 30000 - 42000 £ per year.
Being the first point of contact for our clients is a crucial role in our team. The successful applicant for this role will be the first point of contact for any visitor to our office. The position is office based, focused on supporting clients in emotionally charged situations and colleagues working under pressure. The role includes receptionist duties and providing administrative assistance for our lawyers. This role is full-time.
The main duties of the role include:
- Telephone contact with clients and other professionals
- Greeting clients in a professional and friendly manner
- Maintaining excellent client service and ensuring confidentiality
- Preparation of meeting rooms for in person meetings
- Diary management
- Collating and organising papers
- Dealing with incoming/outgoing mail
- Photocopying/scanning and filing
The person:
- Our preferred applicant will be able to demonstrate a warm and professional manner, both in person and on the telephone
- Discretion and the ability to handle confidential information with care
- Good interpersonal skills and the ability to work constructively as part of a team
- Familiarity with (or a willingness to learn use of) Word, Outlook and Adobe
The firm:
SKO is Scotland's largest niche family law firm, top ranked in both Chambers & Partners and the Legal 500 and one of only two in Scotland to receive a Legal 500 Client Service Award. We are focused solely on meeting the needs of clients accessing Scots Family Law advice, advising individuals and other lawyers in the UK and abroad. As well as having Solicitors accredited by The Law Society of Scotland as Specialists in family law, child law and as family mediators we have three family Arbitrators and knowledgeable and experienced support staff. We are a close knit team and pride ourselves on our commitment to our clients and to excellence in our specialist field.
Applications:
To apply for this position please email your CV together with a covering letter to susan.oswald@sko-family.co.uk. All relevant experience will be considered (need not be legal or office based).
Client Support and Reception employer: SKO Family Law Specialists
Contact Detail:
SKO Family Law Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support and Reception
✨Tip Number 1
Make sure you research SKO and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about family law and client support.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, we want to see how you handle conversations. Role-play with a friend or family member to get comfortable with greeting clients and managing calls.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed diaries or organised paperwork in the past. We love candidates who can keep things running smoothly, especially in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us that you’re enthusiastic about the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Client Support and Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience, especially in client support or administrative tasks, and connect it back to what we do at SKO.
Be Professional Yet Friendly: Since you'll be the first point of contact for our clients, it's important to convey a warm and professional tone in your application. Use language that reflects our commitment to excellent client service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re following the right process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SKO Family Law Specialists
✨Know the Company Inside Out
Before your interview, take some time to research SKO and its values. Understand their focus on family law and client service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
Since this role involves a lot of client interaction, practice how you greet people and handle phone calls. Role-play with a friend or family member to get comfortable with maintaining a warm and professional manner, especially in emotionally charged situations.
✨Demonstrate Discretion and Confidentiality
Be prepared to discuss how you would handle sensitive information. Think of examples from your past experiences where you maintained confidentiality and discretion, as these qualities are crucial for the role.
✨Show Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage tasks like diary management and paperwork. Share specific strategies or tools you use to stay organised, as this will highlight your suitability for the role.
