At a Glance
- Tasks: Engage with clients, provide information, and support their skincare journey through calls and live chat.
- Company: Join sk:n, a leading skin clinic dedicated to exceptional client care and innovative treatments.
- Benefits: Enjoy 33 days annual leave, discounts on treatments, and clear career progression opportunities.
- Other info: Work in a modern office with a focus on personal growth and professional development.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer care are essential.
The predicted salary is between 27040 - 27560 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 – £27,560
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre.
Each day in this role brings something new, but your core responsibilities will include:
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution.
- Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient.
Essential skills:
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
- Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
- Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
- Problem Solving: Strong ability to overcome objections and provide effective solutions.
What’s in it for you?
- State of the art, modern working environments
- 33 days annual leave (pro rata)
- Discounts on group products and treatments
- Generous friends and family discount scheme
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Sk:n is an equal opportunities employer.
Customer Care Advisor in Milton employer: sk:n
sk:n in Woodford is an exceptional employer, offering a vibrant and modern working environment where Aesthetic Practitioners can thrive. With a strong emphasis on employee growth and development, the company provides comprehensive training and support, ensuring that staff are well-equipped to deliver outstanding client care. The collaborative work culture fosters a sense of community, making it a rewarding place for those passionate about beauty and aesthetics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at sk:n. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like sk:n before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to sk:n:Your cover letter is your chance to shine! Tell us why you want to work at sk:n specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at sk:n!
How to prepare for a job interview at sk:n
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
