At a Glance
- Tasks: Assist clients with inquiries about aesthetic treatments via calls and live chat.
- Company: Join sk:n, a leading skin clinic dedicated to client care and innovation.
- Benefits: Enjoy 33 days annual leave, discounts on treatments, and a pension scheme.
- Other info: Work in a modern office with excellent career growth opportunities.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and eagerness to learn about aesthetic treatments.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre.
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
State of the art, modern working environments
~33 days annual leave (pro rata)
~ Discounts on group products and treatments
~ Generous friends and family discount scheme
~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Customer Service Agent - Saturday & Sunday in Glasgow employer: sk:n
sk:n in Woodford is an exceptional employer, offering a vibrant and modern working environment where Aesthetic Practitioners can thrive. With a strong emphasis on employee growth and development, the company provides comprehensive training and support, ensuring that staff are well-equipped to deliver outstanding client care. The collaborative work culture fosters a sense of community, making it a rewarding place for those passionate about beauty and aesthetics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Saturday & Sunday in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at sk:n. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like sk:n before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to sk:n:Your cover letter is your chance to shine! Tell us why you want to work at sk:n specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at sk:n!
How to prepare for a job interview at sk:n
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
