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- Tasks: Engage with clients, answer queries, and provide exceptional support in a dynamic environment.
- Company: Join a leading skin clinic dedicated to innovative skincare and client care.
- Benefits: Enjoy 29 days annual leave, discounts on treatments, and clear career progression.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in a modern office with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Glasgow City Centre – Office based
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics. With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre. Each day in this role brings something new, but your core responsibilities will include:
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution.
- Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient.
Essential skills
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
- Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
- Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
- Problem Solving: Strong ability to overcome objections and provide effective solutions.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Discounts on group products and treatments
- Generous friends and family discount scheme
- Clear progression routes for top performers
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Customer Service Advisor in Glasgow employer: sk:n
Contact Detail:
sk:n Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on sk:n and their services. Understanding their approach to skincare and client care will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to share these stories to demonstrate your ability to provide exceptional care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at sk:n.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your enthusiasm for skincare and customer service shine through. We want to see that you genuinely care about helping clients achieve their goals and feel confident in their skin.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our commitment to exceptional client care and communication excellence.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that convey your message effectively. Avoid jargon and focus on showcasing your strengths in a straightforward manner.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at sk:n!
How to prepare for a job interview at sk:n
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their range of aesthetic treatments and be ready to discuss how you can contribute to their mission of providing exceptional client care.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Think about scenarios where you've successfully resolved customer issues or built rapport with clients, as these will showcase your problem-solving abilities.
✨Show Your Personality
During the interview, let your personality shine through! The role requires a friendly and approachable demeanour, so be sure to convey warmth and enthusiasm when discussing your experiences and how you can enhance the patient experience.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
