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- Tasks: Engage with clients through calls, assisting with their aesthetic treatment inquiries.
- Company: Join sk:n, a leading skin clinic dedicated to innovative dermatology and client care.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, and a modern work environment.
- Why this job: Be part of a supportive team focused on personal growth and exceptional client experiences.
- Qualifications: Strong communication skills and a willingness to learn are essential for this role.
- Other info: This is a full-time position based in Glasgow City Centre.
The predicted salary is between 20316 - 28776 £ per year.
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Each day will vary however the core components of your role will include:
- Make outbound and receive inbound calls to our SKN and Harley Medical Group patients to assist with enquiries about aesthetic treatments.
- Deliver an outstanding patient experience while identifying opportunities to help our patients with their personal goals.
- Display strong communication and problem solving skills.
- Build trust and rapport with our patients ensuring the best possible outcome to their enquiry.
- Take ownership of every interaction, ensuring a positive and informative experience.
Essential skills:
- Excellent verbal and written communication skills.
- The ability to deal with customers over the telephone in a confident and professional manner.
- A willingness to learn.
- Excellent rapport building and communication skills with the ability to overcome objections.
What’s in it for you?
- State of the art, modern working environments.
- 29 days annual leave (pro rata).
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eye wear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Sk:n is an equal opportunities employer.
Call Centre Agent employer: sk:n
Contact Detail:
sk:n Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the services offered by sk:n and Harley Medical Group. Understanding their aesthetic treatments and dermatology solutions will help you engage more effectively with potential patients during your calls.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you to handle inquiries confidently and professionally, which is crucial for building rapport with patients.
✨Tip Number 3
Research common objections that customers might have regarding aesthetic treatments. Being prepared with thoughtful responses will demonstrate your problem-solving skills and enhance the patient experience.
✨Tip Number 4
Network with current or former employees of sk:n to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Care Advisor. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and customer service. Mention why you want to work for sk:n specifically and how you can contribute to their mission of providing exceptional client care.
Highlight Key Skills: In your application, clearly outline your excellent verbal and written communication skills. Provide examples of how you've successfully built rapport with customers in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Call Centre Agent.
How to prepare for a job interview at sk:n
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and services. Understanding sk:n's commitment to skincare and client care will help you align your answers with their goals.
✨Practice Your Communication Skills
As a Call Centre Agent, strong verbal communication is key. Practise speaking clearly and confidently, and consider role-playing common customer scenarios to demonstrate your problem-solving abilities.
✨Showcase Your Rapport-Building Skills
During the interview, highlight your ability to build trust and rapport with clients. Share examples from past experiences where you successfully connected with customers and resolved their concerns.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and helps you understand more about the company culture and expectations for the position.
