At a Glance
- Tasks: Lead clinic teams to deliver exceptional patient care and drive performance improvements.
- Company: Join sk:n Clinics and The Harley Medical Group, leaders in skincare and cosmetic treatments.
- Benefits: Enjoy free or discounted optical products, 33 days annual leave, and a modern work environment.
- Other info: Opportunity for career growth with potential for full-time position after maternity cover.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive culture.
- Qualifications: 5+ years management experience in healthcare, cosmetics, or high-end retail required.
The predicted salary is between 35000 - 45000 £ per year.
Location - Birmingham - Covering Midlands & South West region
Hours of Work - 40 hours per week, with some weekend working required.
sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network. Our teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are seeking to recruit a Sales Support Manager to join our team, this is initially as maternity cover, with a possibility of being full time. The role will be based in Birmingham, and will require some travel within the division, which includes the midlands, Wales and South West of England.
Candidates will have a background in healthcare, cosmetics or in high‑end retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams. As your main role will be to effectively manage the performance of our clinic teams, candidates will ideally have previous clinic management experience.
Duties will include:
- Conducting clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
- Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high‑quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
- Oversee and undertake any new Manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical group.
- Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
- Ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of Optical Express.
- Ensure that all Clinics/Practices within their division have adequate support for the day to day running of the Clinic/Practice.
- Conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
- Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
- Assist the other Sales Support Managers and Sales Directors during periods of absence or annual leave.
- Maximise conversion opportunities with the patients to our premier treatments in both refractive and optical products and ensure the Clinic/Practice team influences and advises patients on the most suitable and appropriate solution for their needs.
What’s in it for you?
- Free or discounted optical products and procedures
- Modern working environment with superb technological support
- 33 days annual leave*
sk:n is an equal opportunities employer.
Sales Support Manager in Birmingham employer: sk:n
At sk:n Clinics and The Harley Medical Group, we pride ourselves on being a leading employer in the healthcare and cosmetic treatment sector, offering a supportive and collaborative work culture that prioritises care, trust, and integrity. Our Birmingham location provides a modern working environment with superb technological support, alongside generous benefits such as 33 days of annual leave and opportunities for professional growth within our nationwide clinic network. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic team dedicated to excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and cosmetics sectors. Attend industry events or local meet-ups in Birmingham and the Midlands to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by doing your homework! Research sk:n Clinics and The Harley Medical Group thoroughly. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your management experience! Be ready to discuss specific examples of how you've driven performance improvement in your teams. Use metrics and success stories to illustrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our culture of care and excellence.
We think you need these skills to ace Sales Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Manager role. Highlight your management experience and any relevant background in healthcare or high-end retail. We want to see how your skills align with our commitment to exceptional patient care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience in driving performance improvement, as that’s key for us.
Showcase Your Team Spirit:We value collaboration and support at StudySmarter. In your application, share examples of how you've worked effectively within a team and contributed to a positive culture. This will resonate well with our values of care and integrity.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at sk:n
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role and the company. Familiarise yourself with sk:n Clinics and The Harley Medical Group, their services, and their values. This will show that you’re genuinely interested and have done your homework.
✨Showcase Your Experience
Prepare to discuss your management experience in detail, especially in healthcare or high-end retail. Think of specific examples where you’ve driven performance improvement or managed a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your People Skills
As a Sales Support Manager, you’ll be working closely with clinic teams. Be ready to talk about how you handle team dynamics, resolve conflicts, and support staff development. Highlight any previous experience with HR processes, as this will be relevant to the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the company culture, expectations for the role, or how success is measured. It shows you’re engaged and thinking critically about how you can contribute.
