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- Tasks: Engage with clients, providing information and support for aesthetic treatments.
- Company: Join a leading skin clinic dedicated to client care and innovative skincare solutions.
- Benefits: Competitive salary, 29 days leave, discounts, and clear career progression.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Modern office in Glasgow with opportunities for personal and professional growth.
The predicted salary is between 27040 - 27560 £ per year.
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre. Each day in this role brings something new, but your core responsibilities will include:
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution.
- Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient.
Essential skills
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
- Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
- Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
- Problem Solving: Strong ability to overcome objections and provide effective solutions.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Discounts on group products and treatments
- Generous friends and family discount scheme
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Sk:n is an equal opportunities employer.
Customer Care Advisor in Glasgow employer: sk:n Clinics
Contact Detail:
sk:n Clinics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on sk:n and their services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer care skills and experiences.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer care shine through. Share personal stories that highlight your communication skills and ability to connect with clients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Care Advisor in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our customer care team.
Tailor Your Application: Make sure to customise your application for the Customer Care Advisor role. Highlight your communication skills and any experience you have in customer service. We love seeing how your background aligns with what we do at sk:n!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at sk:n!
How to prepare for a job interview at sk:n Clinics
✨Know the Company Inside Out
Before your interview, take some time to research sk:n and their services. Understand their commitment to patient care and the types of treatments they offer. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Practice Your Communication Skills
As a Customer Care Advisor, strong communication is key. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how to convey information effectively and handle potential customer queries.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss these during the interview, highlighting your ability to remain calm and solution-focused, which is crucial for this role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
