Dual Brand Clinic Manager in Birmingham

Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network.

We are expanding our leadership team in London and are seeking a dynamic, commercially driven Clinic Manager to oversee day-to-day operations, drive performance, and lead a high-performing clinical and front-of-house team.

As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols.

We are seeking an experienced Clinic Manager to manage our Edgbaston clinic which provides both Aesthetic & Optical services, including post-operative consultations, comprehensive eye examinations, injectable aesthetic treatments and cosmetic post-op consultations. You will be required to work a rota that includes weekends. Reporting to the Divisional director, you will play a key role in ensuring your clinic achieves financial performance by:

• Leading, motivating and managing a high performing team.
• Delivering industry leading customer service.
• Making our vision and values live and breathe.
• Effective team rostering, ensuring we have the right people in the right place at the right time.
• P&L management, taking every opportunity to minimize costs and maximise revenue.
• Ensuring audit, policies, procedures and medical governance standards are met at all times.

As a Clinic Manager working for Optical Express you will receive structured training and on-going support to achieve success through the development of your team, world class service, exacting standards and financial rigor. As well as genuine opportunities for personal development, we also offer a generous basic salary, industry leading bonuses, a pension, 29 days holiday (inc. bank holidays) and substantial staff discounts.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

What will we look for in you?

• Ideally you’ll have a minimum of three years Management experience gained within either the Optical, Private Health, Beauty / Spa, Hospitality, Retail or Service sectors.
• Experience of working within a target driven and fast paced environment.
• Proven people management skills, capable of building and leading high performing teams.
• Excellent organizational and communication skills.
• Experience of P&L Accounts or budgetary management to control costs.
• A positive ‘can do’ attitude.
• Drive, determination and ability to overcome ambiguity and the daily challenges of ‘management’.
• A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
• Genuine desire to work in the Aesthetic and Optical Industries.

Optical Express is an equal opportunities employer.