Social Value & Customer Experience Lead in Stoke-On-Trent

Role: Social Value & Customer Experience Lead Retrofit Projects
Location:Hybrid (Home-based with national travel)
Hours:Full-time, flexible
Salary & Benefits:From £30,500 – £34,000 + 26 days holiday (+ bank holidays), enhanced pension, private healthcare, lifestyle perks & more

Looking to step into a leadership role where your work truly makes a difference?
Were offering an exciting opportunity for someone with experience in social value or community engagement to take the lead on shaping how we support residents across major national retrofit and energy efficiency projects.

This is more than a job, its your chance to grow into a strategic leadership position, make a real impact in communities, and help deliver the UKs drive toward decarbonisation and social equity.

What Youll Do:

• Lead and grow a team of customer experience and liaison staff

• Build systems to track performance and community impact

• Make sure our projects meet all required standards (PAS 2030/35, SHDF, GDPR, etc.)

• Work closely with partners like housing associations and local councils

• Help us continuously improve how we engage with residents and communities

• Represent our organisation as a voice for positive social impact

What Were Looking For:

• Experience in social value, customer care, or community engagement

• Great people and communication skills

• A proactive, hands-on approach with an eye for strategy

• Confident with data, systems (like CRMs), and performance tracking

• A full UK driving licence

Why This Role?

• Grow into an executive-level position

• Work in a supportive, values-led team

• Shape the future of community engagement in retrofit

• Learn and progress with an award-winning, growing organisation

• Make a difference in peoples lives and in the UKs green transition

We welcome applicants from all backgrounds.Even if you dont tick every box, if youre passionate about people, community, and impact, wed love to hear from you.