At a Glance
- Tasks: Manage bookings and ensure customers have a seamless holiday experience.
- Company: Join SkiWeekends, the UK's largest short breaks operator with over 30 years of experience.
- Benefits: Enjoy flexible working hours, overtime pay, and a ski holiday for two!
- Other info: This is a fixed-term contract covering maternity leave from September 2025 to April 2026.
- Why this job: Work from home while being part of a passionate team that loves skiing.
- Qualifications: No specific experience required, just a positive attitude and great communication skills.
The predicted salary is between 30000 - 42000 € per year.
OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!
OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!
Get AI-powered advice on this job and more exclusive features.
Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.
WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES
Reporting To:UK Operations Manager
Job Location:Home / Remote
Working Contract Terms:Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026
Working Hours:40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.
OverviewOperations & After Sales Administrator
Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.
WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES
Reporting To:UK Operations Manager
Job Location:Home / Remote
Working Contract Terms:Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026
Working Hours:40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.
OverviewThis role has become available due to the need to cover maternity leave for a period of at least 8 months. The role focuses on delivering a high level of service to customers, agents and transport suppliers, after holidays have been sold.
Demonstrating meticulous attention to detail, ensuring everything is booked accurately ready for our customers to enjoy their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload. Although this role sits within our swift paced operations team, you will also work closely with our sales team and transfer
About usSkiWeekends is over 30 years old and has been operated by us for 17 years, now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021.
The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams both overseas and in the UK are at the heart of who we are and building a happy team who get the job done is core to what we aim to achieve.
Across more than 30 resorts and 6 countries Ski Weekends; UK largest short breaks operator ; focuses on its chalets and value 3-4 star hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels.
Principle Responsibilities- Manage transfer bookings; providing correct availability and pricing to sales and marketing, booking transfers with suppliers, providing transfer information to guests
- Manage data efficiently and accurately in the reservation system
- Loading accommodation beds, lift passes and equipment hire using supplier contracts
- Ensuring all offers, pricing and content are up to date
- Managing stop sales, room allocations and withdrawals
- Updating and overseeing hotel availability
- Updating automated email templates
- Maintain a good working relationship with suppliers, ensuring they receive accurate reports and customer updates in a timely manner
- Assist in all arrival and manifest reporting to suppliers and Ski Elements Ltd overseas team, including data checking and report distribution
- Check suppliers’ invoices; addressing any inaccuracies and approving for payment
- Action post sales incoming calls, emails and online bookings
- Invite customers to book ski extras such as equipment hire, lift passes and airport transfers
- Check booking data and request missing data from customers bookings
- Take customer payments and send balance due reminders
- Send pre arrival information to customers in line with company standards
- Use the reservation system to check bookings have all information needed prior to travel and follow up on missing information
- Use Microsoft Teams to communicate throughout the day with colleagues, to enable effective communication within our remote working from home team
- Develop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamwork
- Minimise losses to the Company through due diligence and attention to detail
- Any other work as may be reasonably asked by the Company
- Experienced in administration or customer service
- Be confident, happy and effective in a home working environment
- Excellent communication skills (both written and verbal)
- Effectively communicate with customer and external suppliers
- Happy to make outgoing calls to customers
- A mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilities
- Capacity to co-ordinate and prioritise multiple tasks, working calmly under pressure with many tasks to do, with a can-do attitude
- A good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievement
- Strong IT skills, in particular Microsoft Outlook, Excel & Teams
- Highly organised with meticulous attention to detail
- Highly motivated, positive in attitude and committed to business growth
- Adaptable in approach, prepared to be flexible around the needs of a growing business
- 22 days per year plus bank holidays pro rata Benefits
- Overtime paid and additional accrued annual leave
- Company pension scheme
- Flexible working hours
- Work from home
- Ski holiday for two people (conditions apply)
- Discount for family and friends
- Annual team ski trip – subject to business targets
- In our peak operational period (December – March) we are open between 9 am – 6.30 pm, Monday to Friday, with reduced opening times over the weekend
- We are open 9 am to 5.30 pm Monday to Friday in the summer (April – August)
- Flexibility and rotas are planned with you to cover open hours
Please email your CV with a cover letter topersonnel@skiweekends.com. Subject title: Operations Administrator Application.
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#J-18808-LjbffrOPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 [...] employer: SkiWeekends
SkiWeekends is an exceptional employer, offering a unique opportunity to work remotely while being part of a passionate team dedicated to delivering unforgettable ski holidays. With a strong focus on employee well-being, the company provides flexible working hours, generous holiday entitlements, and exciting perks such as ski trips for employees and their families. The supportive work culture fosters personal growth and collaboration, making it an ideal environment for those who thrive in a dynamic, customer-focused role.
StudySmarter Expert Advice🤫
We think this is how you could land OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 [...]
✨Tip Number 1
Show your passion for skiing or snowboarding! Since this role is with SkiWeekends, highlighting your love for winter sports in conversations can help you connect with the team and demonstrate that you're a good cultural fit.
✨Tip Number 2
Familiarise yourself with the ski industry and the specific services offered by SkiWeekends. Being knowledgeable about their offerings will allow you to engage more effectively during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and administration. Think of specific examples where you've demonstrated attention to detail and effective communication, as these are key skills for the Operations & After Sales Administrator role.
✨Tip Number 4
Since this is a remote position, be ready to talk about your home working setup and how you manage your time effectively. Highlighting your ability to work independently while maintaining strong communication with a team will set you apart.
We think you need these skills to ace OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 [...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills that align with the job description, such as attention to detail, communication skills, and ability to work in a remote environment.
Craft a Compelling Cover Letter:In your cover letter, express your passion for skiing or snowboarding, as this is a key requirement for the role. Discuss why you are motivated to work from home and how your skills make you a great fit for the Operations & After Sales Administrator position.
Showcase Relevant Skills:Highlight your proficiency in Microsoft Outlook, Excel, and Teams, as these are essential for the role. Provide examples of how you've used these tools in previous positions to manage tasks effectively.
Follow Application Instructions:When applying, ensure you send your CV and cover letter to the specified email address with the correct subject title. This shows attention to detail and respect for the application process.
How to prepare for a job interview at SkiWeekends
✨Show Your Passion for Skiing
Since the role is with a company that focuses on ski holidays, make sure to express your love for skiing or snowboarding during the interview. Share your experiences and how they relate to the job, as this will demonstrate your enthusiasm and fit for the company culture.
✨Highlight Your Attention to Detail
This position requires meticulous attention to detail. Prepare examples from your past work where you successfully managed data or ensured accuracy in bookings. This will show that you understand the importance of precision in operations and after-sales support.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially since you'll be working remotely. Be ready to discuss how you've successfully communicated with customers and suppliers in previous roles. Highlight any experience you have with tools like Microsoft Teams, which are essential for remote collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple tasks under pressure. Think of scenarios where you had to prioritise workload or manage customer inquiries effectively. Practising these responses will help you convey your problem-solving skills and calmness in a fast-paced environment.
