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- Tasks: Support customers with savings queries and transactions while delivering excellent service.
- Company: Join Skipton, the UK's fourth largest building society, focused on member satisfaction.
- Benefits: Enjoy flexible hours, 25 days leave, bonuses, and private medical insurance.
- Why this job: Perfect for students seeking part-time work with a supportive culture and career growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working options available after training; training starts on 15th September.
The predicted salary is between 18400 - 27600 £ per year.
Hours:
Our Contact Centre is open Monday to Saturday, with peak call times between 9am-3pm during the week and on Saturday mornings 9am-12pm. We\’re currently looking for new colleagues to work between 20 and 30 hours per week, including at least two Saturday\’s per month (9am-12pm). You\’ll have fixed hours on Mondays and Tuesdays (between 9am-3pm) to align with our customer demand, and flexibility across the rest of the week to suit your preferred working pattern. Prefer to work additional Saturday mornings to boost your weekly hours, create more flexibility during the week, or even commit to every Saturday morning? We can accommodate that too.
The start date for this role is Monday 20th October and you\’ll go straight into training from day one. We\’ve designed our onboarding to span three weeks of training (Monday to Friday, 9am-3pm) ensuring you gain the skills you need in the right time, while still balancing your life outside work. Once training is complete, you\’ll transition into your agreed shift pattern. So we can make sure you get the best training experience you\’ll need to be available for the full training period with limited holiday or appointment clashes.
Hybrid and flexible working considered after completion of training, dependent on role performance and business needs.
Interviews will be held W/C 26th August & 1st September
Salary:
£23,000 Pro Rata
Closing Date:
Tue, 19 Aug 2025
Find Balance with Skipton – Your Next Role Starts Here
Looking for a role that fits around your life and want to work in an award-winning contact centre that puts its people first, supporting them with their ongoing development and career progression?
Skipton Building Society\’s Contact Centre team in our Money (Savings) business is hiring, and we\’re all about flexibility.
At Skipton, we believe in work/ life balance and understand that balance looks different to everyone. This is why we proudly support hybrid and flexible working across our roles, including our Contact Centre team.
Whether you\’re a parent or carer navigating school runs or other commitments, a student seeking part-time work alongside your studies, or someone looking to scale back and enjoy more life balance, we\’ve got flexible opportunities for you. If you\’re someone exploring a career change, returning to work after time away, or someone looking into semi-retirement because you aren\’t quite ready to fully stop working but want more flexibility, then we\’d also love to hear from you.
Who Are We?
Not just another building society. Not just another job.
We\’re the fourth biggest building society in the UK and what makes us a bit different is that we\’re a mutual organisation. We don\’t have shareholders; we\’re owned by our members.
Our colleagues say Skipton\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we\’ll help you take the next step towards a better future.
What will you be doing?
As a Customer Service Adviser, you\’re the first point of contact for our savings customers, and you\’ll play a vital role in delivering the service Skipton is known for. Whether it\’s someone calling to withdraw money, set up a new account, or complete an ISA transfer – you\’ll be there to support them with their every need.
Key role aspects
- Provide tailored support by responding to customer queries and carrying out transactions and updates to their savings products
- Engage in meaningful conversations to understand what matters most to each customer-exploring their goals and financial plans
- Recommend relevant products and services such as financial planning, retirement options, and competitive savings rates, based on each customer\’s individual needs
- Work closely with our Financial Advice Team to help meet commercial targets through collaborative and customer-focused service
- Act as the first point of contact for handling customer complaints-investigating concerns and offering appropriate resolutions
- Recognise and support customer vulnerabilities with empathy, offering mindful and personalised adjustments to our services
- Demonstrate our core behaviours of \’Be curious\’ and \’Be brave\’ by challenging existing processes and championing improvements to enhance the customer experience
- Deliver excellent customer service, with conversations assessed on outcomes, experience, and commercial awareness, all aligned to service-level agreements
Training
To help you feel confident in doing in your role we offer comprehensive, hands-on training to support from day one. You\’ll learn all about Skipton, our Savings products, services and processes. This will be a 3-week training program at head office where you will participate in face to learning, call listening and shadowing, alongside meeting colleagues from key teams across the Society.
What do we need from you?
Our colleagues come from all walks of life and so do our customers. You\’ll need to be adaptable, curious, and empathetic, be able to think on your feet and build great rapport.
We\’re looking for people with:
- Customer service experience, either face to face or over the telephone, with a passion for providing excellent customer experiences and outcomes.
- Experience in tailoring service to customers with different needs and requirements.
- Strong communication and active listening skills with the ability to apply effective questioning and hold meaningful conversations with customers.
- Empathy, adaptability, resilience, and curiosity.
- Experience in working towards policies and procedures, standards, service level agreements, and targets.
- Enthusiasm to self-develop your capabilities and skills.
What\’s In It For You
We have a range of benefits available to you including;
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- A newly refurbished head office which offers a vibrant and collaborative working space.
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
Ready to Find Your Balance?
If a meaningful, flexible part-time role sounds like your next opportunity, we\’d love to hear from you.
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Customer Service Adviser - Money | Skipton, UK employer: Skipton
Contact Detail:
Skipton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Money | Skipton, UK
✨Tip Number 1
Familiarise yourself with Skipton Building Society's values and mission. Understanding their commitment to customer service and community will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you demonstrated empathy, adaptability, and problem-solving skills, as these are key traits they are looking for in a Customer Service Adviser.
✨Tip Number 3
Be ready to showcase your communication skills. Practice active listening techniques and how you would engage in meaningful conversations with customers, as this role heavily relies on building rapport and understanding customer needs.
✨Tip Number 4
Since the role requires flexibility, think about your availability and how you can accommodate their shift patterns. Being open about your willingness to work additional hours or Saturdays can make you a more attractive candidate.
We think you need these skills to ace Customer Service Adviser - Money | Skipton, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've had to adapt your approach to meet different customer needs. Use specific examples that demonstrate your communication skills and ability to handle queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Skipton's focus on customer service and flexibility. Include examples of how you've provided excellent customer experiences in the past.
Showcase Your Skills: When filling out your application, emphasise your adaptability, empathy, and resilience. These are key traits that Skipton is looking for. Provide concrete examples of how you've demonstrated these skills in previous roles.
Prepare for the Interview: If you get invited for an interview, be ready to discuss how you would handle specific customer scenarios. Think about how you can showcase your problem-solving skills and your ability to engage in meaningful conversations with customers.
How to prepare for a job interview at Skipton
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled customer queries or complaints, demonstrating your ability to provide excellent service and support.
✨Demonstrate Empathy and Adaptability
Since the role requires understanding diverse customer needs, be prepared to discuss situations where you showed empathy and adaptability. This will show that you can connect with customers on a personal level and tailor your approach to their unique circumstances.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and expectations for the role. This not only shows your interest in the position but also helps you gauge if Skipton is the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to these types of questions by thinking through how you would approach various customer service challenges.
