Senior PMO Officer

We are seeking a highly organised and proactive Senior PMO Officer to join our Business Operations team, supporting the delivery and governance of the organisation's change portfolio.

Reporting to the Chief of Staff and working closely with the Head of Change, this is a hands‑on role responsible for maintaining oversight of strategic, regulatory, operational and technology change initiatives. You will play a key role in ensuring projects are delivered in a controlled, consistent and transparent manner by providing high-quality reporting, governance support and portfolio coordination.

Working closely with senior stakeholders, project managers, Technology teams and business leaders, you will provide accurate management information, monitor delivery performance, support prioritisation decisions and help embed pragmatic PMO standards appropriate for the organisation's size and complexity.

This role can be based in Guernsey or Jersey.

Key Accountabilities

• Maintain a single, accurate view of all portfolio activity across strategic, regulatory and operational change initiatives.
• Coordinate integrated change roadmaps, delivery milestones and key dependencies.
• Support the assessment of new change requests, considering business priorities, capacity, risk, dependencies and readiness.
• Provide analysis and insight to support prioritisation, sequencing and resource allocation decisions.
• Monitor the cumulative impact of change across the business and highlight potential capacity constraints.

Governance & PMO Controls

• Coordinate governance forums, portfolio reviews, planning meetings and stage gate activities.
• Prepare agendas, governance packs, dashboards, actions and decision logs.
• Develop and maintain proportionate PMO processes, templates and reporting standards.
• Provide guidance to project managers and workstream leads on governance requirements and controls.
• Ensure audit trails, approvals and project documentation are maintained effectively.

Monitoring, Reporting & Assurance

• Consolidate project and programme updates into clear portfolio-level reporting.
• Track progress against scope, milestones, budgets, benefits and quality measures.
• Maintain portfolio risks, issues, actions, assumptions, dependencies and decisions.
• Identify emerging delivery risks and elevate concerns appropriately.
• Produce high-quality reporting, dashboards and presentations for Change Board, Executive Committee and Board-level audiences.
• Communicate portfolio insights confidently with senior stakeholders and executives.

Financial, Resource & Benefits Management

• Support the monitoring of change budgets, forecasts, expenditure and variances.
• Maintain an overview of resource demand and capacity across the portfolio.
• Track benefits realisation and agreed business outcomes.
• Support the preparation and quality assurance of business cases, stage gate documentation and project closure reports.

Stakeholder Engagement

• Build strong relationships across Change, Technology, Risk, Compliance, Finance and business teams.
• Provide practical PMO support and guidance to project teams and sponsors.
• Promote transparent, accurate and timely reporting across the organisation.
• Contribute to the continuous improvement of PMO processes, tools and governance frameworks.

Requirements

• Proven experience within a PMO, Project Support, Programme Support or Portfolio Coordination environment.
• Strong understanding of project delivery methodologies, governance and reporting disciplines.
• Experience maintaining project plans, milestones, risks, issues, actions, dependencies and decision logs.
• Excellent analytical skills with the ability to translate complex information into concise and meaningful reports.
• Exceptional written and verbal communication skills.
• Demonstrable experience preparing reports, presentations and governance papers for senior leadership, Executive Committees and Boards.
• Strong stakeholder management skills with the confidence to challenge constructively and follow through on actions.
• High levels of organisation, accuracy and attention to detail.
• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Ability to manage multiple priorities and meet tight governance deadlines.

Personal Attributes

• Organised, dependable and highly detail oriented.
• Pragmatic, with the ability to apply effective governance without creating unnecessary bureaucracy.
• Confident and professional when challenging incomplete information or missed actions.
• Collaborative and relationship-focused, with a strong customer and stakeholder mindset.
• Curious, proactive and committed to continuous improvement.
• Trustworthy and discreet when handling sensitive information.
• Experience within financial services or another regulated environment.
• Exposure to strategic, regulatory, business and technology change programmes.
• Knowledge of Agile, Waterfall and hybrid project delivery approaches.
• Recognised PMO, project management or programme management qualification (e.g. PRINCE2, APM, MSP, P3O) or equivalent practical experience.
• Experience supporting budget management, resource planning or benefits tracking.

Why Join Us?

This is an excellent opportunity to play a central role in shaping and supporting the organisation's change agenda. You will work closely with senior leaders, gain exposure to strategic business initiatives and help drive the successful delivery of change across the organisation while developing your own PMO and portfolio management expertise.

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