Senior Manager, Change

We are seeking an experienced and strategic

Senior Manager, Change to lead the governance, prioritisation and delivery of change initiatives across Skipton International.

This is a critical leadership role responsible for overseeing a diverse portfolio of business and technology change, ensuring initiatives are aligned to strategic objectives and delivered safely, effectively and sustainably.

Working closely with Executive Committee members, senior leaders and key stakeholders across the business, you will drive the organisation's change agenda and help shape a modern, product‑aligned approach to delivery.

Leading a team of Project Managers, Business Analysts and PMO professionals, you will embed robust change frameworks, governance and controls, while promoting agile ways of working and a culture of continuous improvement.

The role requires a hands‑on leader who can confidently engage with executive stakeholders and provide clear reporting, insight and recommendations to senior leadership and the Board.

• Key Accountabilities
• Lead the development, implementation and continuous improvement of the organisation's change management framework, methodologies and standards.
• Establish effective governance processes to ensure change initiatives are appropriately prioritised, controlled and aligned to business strategy.
• Provide portfolio-level reporting, insight and recommendations to Executive Committees and senior stakeholders.
• Manage portfolio budgeting, forecasting and oversight of operational and capital expenditure associated with change initiatives.
• Drive the organisation's adoption of agile and product-based delivery approaches.
• Oversee a complex portfolio of change programmes and projects, ensuring effective prioritisation and alignment of resources and capacity.
• Identify and manage cross-programme risks, dependencies and organisational impacts.
• Lead enterprise-wide planning activities, including prioritisation, release planning and delivery coordination.
• Ensure consistent reporting, governance and delivery standards across all change initiatives.
• Stakeholder Engagement & Leadership
• Build strong, trusted relationships with senior stakeholders across the organisation.
• Influence decision‑making at executive level and secure sponsorship for strategic change initiatives.
• Coach and support leaders in their roles as change sponsors.
• Present portfolio updates, risks, recommendations and business cases to Executive Committees and the Board.
• Change Delivery & Operational Readiness
• Provide leadership across waterfall, agile and hybrid delivery methodologies.
• Ensure initiatives are delivered safely, effectively and in line with agreed objectives, timescales and budgets.
• Oversee operational readiness activities, ensuring teams are prepared to adopt and sustain change.
• Partner with Technology and external suppliers to deliver successful business outcomes.
• Capability Building & Continuous Improvement
• Develop and lead a community of practice for change management across the business.
• Build organisational capability through coaching, mentoring and training programmes.
• Promote a culture of accountability, collaboration and continuous improvement.
• Drive ongoing enhancement of change maturity, delivery confidence and organisational effectiveness.
• Ensure all change initiatives have clearly defined and measurable benefits aligned to strategic objectives.
• Monitor the delivery of expected outcomes and value throughout the change lifecycle.
• Provide clear reporting on financial, operational, customer and risk-related benefits.
• Support evidence-based decision‑making through robust performance and benefits tracking.

Requirements

Qualifications

• Degree-level education or equivalent professional experience.
• Recognised project or programme management qualification such as PRINCE2, MSP, APM, PMI, Agile PM or Scrum Master certification.
• Strong understanding of change management principles and methodologies.

Experience

• Significant experience leading enterprise‑wide change within complex private sector organisations, ideally within Financial Services.
• Proven track record of managing large-scale change portfolios and delivering strategic transformation initiatives.
• Experience leading multidisciplinary teams including Project Managers, Business Analysts and PMO functions.
• Demonstrated success managing stakeholder relationships at Executive and Board level.
• Experience delivering business and technology change using agile, waterfall and hybrid delivery approaches.
• Strong commercial, financial and risk management capability.

Skills

• Exceptional stakeholder management, communication and influencing skills.
• Strong leadership and people management capabilities with experience developing high‑performing teams.
• Expertise in change management frameworks such as Prosci, Kotter or similar methodologies.
• Strong analytical and problem‑solving skills with a data‑driven approach to decision‑making.
• Ability to balance strategic thinking with hands‑on delivery leadership.
• A proactive, collaborative and continuous improvement mindset.
• Change Management accreditation such as Prosci or APMG.
• Understanding of Financial Services regulation and its application within the Channel Islands.
• Knowledge of ITIL and service management practices.
• Experience supporting organisations transitioning to agile and product‑based operating models.

Why Join Us?

This is an exciting opportunity to play a pivotal role in delivering strategic transformation across the organisation.

You'll have the opportunity to influence business direction, shape change capability, and work with senior leaders to deliver meaningful outcomes for colleagues, customers and the wider business.