At a Glance
- Tasks: Drive operational activities, improve processes, and lead workshops to enhance team performance.
- Company: Join a dynamic team at Skipton, focused on innovation and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Make a real impact by shaping operations and engaging with leadership.
- Qualifications: Advanced Excel skills and experience in operations or business management required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills. This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops. This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.
What You’ll Be Doing
- Operational Ownership & Delivery
- Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively
- Identify inefficiencies and lead improvements to processes, tools and ways of working
- Provide structure, clarity and follow-through across initiatives and day-to-day operations
- Data, Modelling & Insight
- Build and maintain robust Excel-based data models to support operational decision-making
- Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight
- Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations
- Ensure reporting is accurate, consistent, and aligned to business needs
- Operational Rhythm, Governance & Controls
- Lead the preparation and facilitation of weekly, monthly and quarterly operational forums
- Produce high-quality packs, track actions, and ensure clear outcomes and follow-through
- Maintain key artefacts such as RAID logs and RACIs and process documentation
- Support audit readiness, controls, and governance activities
- Workshops, Facilitation & Engagement
- Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making
- Work with stakeholders to define problems, structure discussions and drive outcomes
- Support team engagement initiatives such as offsites, town halls and retrospectives
- Deliver clear, concise communications to a range of audiences
- Improvements & Initiatives
- Lead or coordinate small projects and operational improvement initiatives
- Track milestones, risks and dependencies to maintain momentum
- Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift
- Financial & Workforce Support
- Support budget tracking, forecasting and cost oversight
- Assist with resource planning, utilisation tracking and workforce reporting
- Coordinate recruitment and onboarding activities as part of operational workflows
What We’re Looking For
- Skills & Experience
- Advanced Excel skills, including data modelling, complex formulas, and data transformation
- Experience building dashboards and reports (Power BI or similar)
- Strong analytical capability, with the ability to translate data into insight and recommendations
- Experience working in operations, business management, or delivery support environments
- Proven ability to manage multiple priorities and deliver end-to-end outcomes
- Experience supporting or leading process improvements or small initiatives
- Interpersonal & Facilitation Skills
- Confident facilitating meetings, workshops and operational forums
- Strong communication skills, with the ability to engage and influence stakeholders at all levels
- Able to build relationships quickly and work effectively across teams
- Ways of Working
- Highly organised, structured and detail-oriented
- Logical, analytical thinker who can break down complex problems into clear actions
- Proactive and solutions-focused, with a strong sense of ownership
- Comfortable working with ambiguity and driving work forward independently
Why Join Us?
- Opportunity to play a central role in shaping how the function operates
- High visibility role working closely with leadership
- A varied position combining operations, data, and stakeholder engagement
- Chance to drive real improvements and make a measurable impact
Ideal Candidate Profile
You are someone who:
- Enjoys working with data but doesn’t want a purely technical analyst role
- Is confident using Excel to build models and solve problems
- Can step into a room, facilitate discussions, and drive outcomes
- Brings structure, clarity and momentum to ambiguous situations
- Takes ownership and sees work through to completion
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
Senior IT & Engineering Operations Analyst in Skipton employer: Skipton International Ltd
At Skipton, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior IT & Engineering Operations Analyst, you will have the opportunity to influence operational processes while working in a hybrid role that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT & Engineering Operations Analyst in Skipton
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your skills in real-time! If you get the chance, ask to demonstrate your Excel prowess or data analysis skills during the interview. This is your moment to shine and prove you can bring structure and insight to their operations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Senior IT & Engineering Operations Analyst in Skipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your advanced Excel skills, operational ownership, and any experience with data modelling or dashboard creation. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led operational improvements or facilitated workshops. This is your chance to show off your personality and passion for the position!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive decisions in your previous roles. Whether it's through Excel models or Power BI dashboards, we want to see your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Skipton International Ltd
✨Master Your Data Skills
Since this role heavily involves data modelling and analysis, brush up on your Excel skills. Be prepared to discuss specific examples of how you've used Excel to create models or dashboards in the past. Show them you can turn data into actionable insights!
✨Showcase Your Operational Ownership
Highlight your experience in managing operational processes. Think of instances where you've identified inefficiencies and led improvements. Be ready to explain how you prioritised tasks and ensured effective delivery in previous roles.
✨Engage with Stakeholders
This position requires strong interpersonal skills, so prepare to discuss how you've facilitated meetings or workshops. Share examples of how you've engaged stakeholders and driven outcomes, demonstrating your ability to influence and communicate effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex situations you've navigated and be ready to break them down logically. Show them how you bring structure and clarity to ambiguous situations, which is key for this role.
