At a Glance
- Tasks: Lead engineering for our Customer Engagement Platform, driving innovation and high-performance delivery.
- Company: Join Skipton, the fourth largest building society in the UK, known for its supportive culture.
- Benefits: Enjoy flexible working, competitive salary, annual leave, and a strong commitment to your development.
- Other info: Be part of a dynamic team in a collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact by shaping how we engage with our members and colleagues.
- Qualifications: Experience in Dynamics 365, Power Platform, and leading engineering teams.
The predicted salary is between 80000 - 100000 £ per year.
The Customer Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‐facing tools that enable thousands of interactions every day. As a Principal Engineer for CEP, you will set the engineering tenets, patterns and paved roads that enable these systems to operate with high performance, high reliability and high trust, ensuring colleagues can serve members with clarity, confidence and speed.
Your remit spans society‐wide technical direction, Value-Flow-Quality delivery physics, and engineering bar‐raising across the squads building on Dynamics 365, Power Apps, Power Automate and the CRM/engagement ecosystem. You define and embed cross‐cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns, and dependency baselines, and drive adoption of the Golden Path: policy‐as‐code CI/CD, progressive delivery, automated rollback/forward‐fix, data‐ready environments, and secure‐by‐design guardrails. Your work ensures CEP delivers fast, safe, frequent improvements, enabling better service, reduced manual effort, richer insight and more personal, human interactions for members and colleagues alike.
Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you’ll enjoy:
- Annual discretionary bonus scheme
- 25 days annual leave + bank holidays, rising to 30 with service
- Holiday trading scheme
- Up to 10% employer pension contribution
- Colleague mortgage (conditions apply)
- Hybrid & electric car salary sacrifice scheme
- Private medical insurance
- 3 paid volunteering days per year
- Inclusive colleague networks (Carers, Pride Alliance, and more)
- Wellbeing benefits including cycle to work and discounted gym membership
- A strong commitment to training and development
As Principal Engineer for CEP, you’ll set the technical direction, engineering tenets and paved roads that govern how our Dynamics 365, Power Platform, CRM, case management, workflow and marketing automation capabilities are designed, built, tested, deployed and operated, so teams can deliver small, safe, frequent changes with low lead time, high deployment frequency, low change‐failure rate and rapid recovery as the norm.
What do we need from you?
- Lead high‐performance delivery (VFQ) across CRM & automation
- Build the right things >> working backwards from colleagues & members
- Deep craft in CEP engineering & ALM at scale
- Paved‐road enablement & platform modernisation
- Organisation‐wide influence, clarity & values
You bring company‐wide technical influence, clear judgement, and a track record of setting the tenets, patterns and paved roads that engineers rely on to deliver fast, safe, frequent change across Dynamics 365, Power Platform, CRM and workflow domains.
Ready to Make an Impact? Join us and help build the next generation of digital solutions at Skipton, the happiest place to live in Great Britain. This is your chance to innovate, collaborate, and create technology that truly matters.
Principal Engineer - Customer Engagement Platform in Skipton employer: Skipton International Ltd
Skipton is not just another building society; it's a place where your contributions truly matter. As the fourth largest building society in the UK, we pride ourselves on our mutual ownership, ensuring that every decision prioritises the wellbeing of our members and colleagues. With a strong commitment to employee growth, a collaborative work culture, and a range of benefits including flexible working, generous leave, and a focus on wellbeing, Skipton offers an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Engineer - Customer Engagement Platform in Skipton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Skipton. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects related to Dynamics 365 or Power Platform, make sure to highlight them. Bring them up in conversations or during interviews to demonstrate your expertise and passion.
✨Tip Number 3
Prepare for the interview like it’s the big game! Research Skipton’s values and recent projects. Think about how your experience aligns with their mission and be ready to discuss how you can contribute to the Customer Engagement Platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Skipton team.
We think you need these skills to ace Principal Engineer - Customer Engagement Platform in Skipton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Engineer role. Highlight your experience with Dynamics 365, Power Platform, and any relevant engineering practices that align with our values at Skipton.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved deployment frequency or reduced lead times in previous roles. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our culture, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to the right people who are eager to review it!
How to prepare for a job interview at Skipton International Ltd
✨Know Your Tech Inside Out
As a Principal Engineer, you'll need to demonstrate your mastery of Dynamics 365 and Power Platform. Brush up on the latest features, best practices, and common pitfalls. Be ready to discuss how you've applied these technologies in real-world scenarios.
✨Showcase Your Leadership Skills
This role involves leading engineers and driving team performance. Prepare examples of how you've mentored others, fostered collaboration, and improved team dynamics. Highlight your experience in setting technical direction and standards.
✨Understand the Customer Engagement Platform
Familiarise yourself with how the Customer Engagement Platform operates and its impact on member experiences. Be prepared to discuss how you would enhance its capabilities and ensure high performance and reliability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making process. Think about past challenges you've faced in engineering and how you overcame them, especially in relation to deployment frequency and change failure rates.
