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- Tasks: Lead a team to support members through challenging financial moments.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Competitive salary, hybrid working, annual leave, and bonus scheme.
- Why this job: Make a real difference in people's lives while driving team performance.
- Qualifications: Experience in credit management and a passion for customer support.
- Other info: Dynamic work environment with a focus on collaboration and career growth.
The predicted salary is between 46200 - 63800 £ per year.
Hours: 35 hours per week, Monday to Friday, occasional shift cover may be required to support the team. This role offers hybrid working with a minimum Head Office requirement of 3 days per week, in Skipton North Yorkshire.
Salary: £55,000 Per Annum. The salary for this role is circa £55,000 PA dependent on skills and experience.
Big things are happening in our Homes Business – we’re leading the way in helping more people into homes – and we’d love for you to be part of it. Right now is a pivotal time to join us; we’re creating innovative products, delivering standout services and fostering a culture of customer obsession. Meaning we’re growing our Credit Management Team and are looking for a Team Leader to guide colleagues ensuring our members receive the support they need during life’s more challenging moments.
You’ll be leading the team to ensure the Society’s arrears, possessions and debt recovery books are effectively managed with appropriate policies and processes that aim to mitigate risks and improve the service to customers.
If you have experience in a similar role, are passionate about helping our members, and want to drive performance while joining an organisation with a strong purpose – then we’d love to hear from you. Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You’ll be joining Credit Management, consisting of four Credit Management Teams, each made up of level 1 and 2 Advisers, Senior Consultants, and Team Leaders. Together we work to fully understand customers’ circumstances, identify the support we can offer, and deliver the best possible outcomes. Collaboration is key – we work closely with other areas of the Homes business, the wider Society, and external stakeholders such as field agents and solicitors.
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave
Mortgage Arrears Team Leader in Skipton employer: Skipton International Ltd
Contact Detail:
Skipton International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Team Leader in Skipton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Mortgage Arrears Team Leader role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles in credit management and practice your answers. We want you to shine and show off your passion for helping members through tough times.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams in the past. Highlight your ability to drive performance and improve customer service – that's what we’re all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to support customers during challenging times.
We think you need these skills to ace Mortgage Arrears Team Leader in Skipton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Arrears Team Leader role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping members during challenging times. Share specific examples of your leadership experience and how you’ve driven performance in previous roles.
Showcase Your Team Spirit: Collaboration is key in our Credit Management Team. In your application, mention any experiences where you successfully worked with others to achieve a common goal. We love seeing candidates who value teamwork as much as we do!
Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our culture there!
How to prepare for a job interview at Skipton International Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mortgage Arrears Team Leader. Brush up on your knowledge of credit management, arrears processes, and customer support strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to guide and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your leadership style and how it aligns with the company's values.
✨Emphasise Collaboration
Collaboration is key in this role, so be ready to discuss how you've worked with different teams or stakeholders in the past. Share specific instances where your collaborative efforts led to positive outcomes, especially in challenging situations. This will show that you can work well within their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.