Desktop Support Advisor in Skipton

The Desktop Support Advisor is responsible for providing high-quality support for end-user desktops, laptops, and peripherals, ensuring that all colleagues receive the best possible experience. An exciting opportunity has arisen for an individual who has a keen interest and background in IT to join us as an IT Desktop Support Advisor in our 2nd line support team. This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge.

We are the fourth biggest building society in the UK and what makes us a bit different is that we are a mutual organisation. We do not have shareholders; we are owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions. The IT Desktop Support team is a team of 9 Desktop Support Advisers who are the face of IT. The team is responsible for providing 2nd line support to all colleagues across the business, with a focus on great colleague experience. We work proactively with colleagues to ensure they are getting the most out of their IT, so you will get to build and maintain strong working relationships across the business.

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including:

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

This is a varied role however your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters. We support Head Office, remote workers, and colleagues across our Branch Network. The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues.

An enthusiasm for technology and technical aptitude is essential for this role. We are looking for someone with a proactive approach and effective time management skills, alongside a desire to develop - this will mean you get the most out of the role. Prior experience in a 1st or 2nd line support role is required alongside a passion for technology and improvement, in order for you to hit the ground running in this busy department. A keen eye for using data to assist with identifying problems and trends in a proactive way is useful for this role. You will be outcome driven with a mindset for challenging and improving processes to support the colleague experience and become more efficient. A knowledge of Windows 11, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential if you are willing to learn.

As part of the role you will be encouraged to develop your technical skills and knowledge, and will also be provided with support for your ongoing career development and progression.