At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive branch performance.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Competitive salary, generous leave, bonuses, and health benefits.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Proven customer service experience and strong people skills required.
The predicted salary is between 46000 - 46000 £ per year.
Hours: 36 hours per week full time to support branch operating hours. Salary: £46,000 per annum (dependent on skills and experience). Closing Date: Thu, 21 May 2026.
Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Southport branch.
Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing new ideas on how we can keep customers at the heart of what we do.
Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first‑class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
What You Will Be Doing: As a Branch Manager, you will lead a team of customer-facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance. Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one‑to‑ones, and clear objectives that link to the branch plan. This is a key role that calls for exceptional people skills and proven leadership experience. The Branch Manager will lead from the front and by example – this is a hands‑on role where interaction with customers is a day‑to‑day part of the role including serving customers and undertaking ‘My Review’ appointments.
What Do We Need From You?
- A proven record of delivering great customer service and outcomes.
- Effective communication and time management.
- A passion and genuine interest in people – with an understanding and acknowledgement of the diversity of customers and colleagues alike.
- The ability to take an entrepreneurial approach to maximising business opportunities.
- Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.
You don’t need to be an expert in financial services; while it would help, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
What Is In It For You?
- The salary for this role is up to £46,000 per annum dependent on skills and experience.
- The role will be working 36 hours across Monday to Saturday to support operating hours.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Branch Manager in Liverpool employer: Skipton International Ltd
At Skipton Building Society, we pride ourselves on being more than just a building society; we are a mutual organisation dedicated to our members and their needs. As a Branch Manager in our Southport branch, you will lead a passionate team in delivering exceptional customer service while enjoying a supportive work culture that prioritises employee growth and wellbeing. With competitive benefits including generous annual leave, a robust pension scheme, and opportunities for professional development, we empower our colleagues to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Liverpool
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Skipton International Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Branch Manager in Liverpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Skipton International Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Skipton International Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Skipton International Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Skipton International Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Skipton International Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Skipton International Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
