Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and build strong relationships.
- Company: Join Skipton Building Society, a community-focused organisation.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team motivation is essential.
- Other info: Flexible working across multiple locations with great career development opportunities.
The predicted salary is between 37500 - 37500 £ per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £37,500 Per Annum
Closing Date: Tue, 27 Jan 2026
Are you passionate about helping others and providing exceptional customer service? If so, then we have the perfect opportunity for you! We are recruiting for a Customer Service Lead across our multisite branches in Warrington and Wilmslow.
As a Customer Service Lead you will divide your time between customers and the team. You will be developing relationships with customers, having great conversations, and highlighting the products and services that Skipton Building Society provides through a variety of channels including face to face, over the phone, and by video.
As a subject matter expert, you will ensure that the team understand the branch’s contribution plan and understand key messages and actions. You will coach and develop the team through effective observations and one-to-ones, working as one team to achieve together.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
What Do We Need From You?
- Experience of developing relationships with customers and providing exceptional service.
- Enjoys listening and asks appropriate questions to build great relationships.
- Leads by example and shows pride in what they do.
- Experience of inspiring and motivating a team to drive performance.
What Is In It For You?
The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches. The role covers the multisite of Warrington and Wilmslow and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview stage.
The salary is £37,500 depending on experience, plus a range of benefits which include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Customer Service Lead in Wilmslow employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in Wilmslow
✨Tip Number 1
Get to know the company inside out! Research Skipton Building Society, its values, and its services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Customer Service Lead, you'll be all about building relationships. Role-play common customer scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Skipton Building Society.
We think you need these skills to ace Customer Service Lead in Wilmslow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you care about helping others and providing top-notch service. Share specific examples of how you've made a difference for customers in the past.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Lead role. Highlight your experience in building relationships and leading teams. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Be ready to share examples of how you've built relationships with customers and provided exceptional service in the past. This role is all about putting customers first, so show them you understand that!
✨Show Off Your Leadership Skills
As a Customer Service Lead, you'll need to inspire and motivate your team. Think of specific instances where you've led by example or coached someone to success. Be prepared to discuss your approach to team development and how you can help drive performance.
✨Flexibility is Key
Since this role covers multiple sites, be ready to talk about your flexibility and willingness to adapt. Highlight any previous experience working in different locations or managing varying customer needs. Show them you're up for the challenge!
✨Engage with the Company Values
Familiarise yourself with Skipton Building Society's values and mission. During the interview, connect your personal values with theirs, especially around community engagement and customer focus. This will demonstrate that you're not just looking for a job, but a place where you can contribute meaningfully.
