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- Tasks: Lead a team to deliver exceptional customer service and build strong relationships.
- Company: Join Skipton Building Society, a community-focused organisation.
- Benefits: Competitive salary, annual bonus, 25 days leave, and flexible working.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team motivation required.
- Other info: Permanent role with opportunities for growth across multiple locations.
The predicted salary is between 37500 - 52500 £ per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £37,500 Per Annum
Closing Date: Tue, 27 Jan 2026
Are you passionate about helping others and providing exceptional customer service? If so, then we have the perfect opportunity for you! We are recruiting for a Customer Service Lead across our multisite branches in Warrington and Wilmslow.
As a Customer Service Lead, you will divide your time between customers and the team. You will be developing relationships with customers, having great conversations, and highlighting the products and services that Skipton Building Society provides through a variety of channels including face to face, over the phone, and by video.
As a subject matter expert, you will ensure that the team understand the branch’s contribution plan and understand key messages and actions. You will coach and develop the team through effective observations and one-to-ones, working as one team to achieve together.
Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
What Do We Need From You?
- Experience of developing relationships with customers and providing exceptional service.
- Enjoys listening and asks appropriate questions to build great relationships.
- Leads by example and shows pride in what they do.
- Experience of inspiring and motivating a team to drive performance.
What Is In It For You?
The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches. The role covers the multisite of Warrington and Wilmslow and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview stage. The salary is £37,500 depending on experience, plus a range of benefits which include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave.
Customer Service Lead in Warrington employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at Skipton Building Society on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for customer service during interviews. Share stories that highlight your experience in building relationships and providing exceptional service. Let us know why you’re the perfect fit for the Customer Service Lead role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Skipton Building Society.
We think you need these skills to ace Customer Service Lead in Warrington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! Share specific examples of how you've helped customers in the past and why you love doing it. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight your experience with developing relationships and leading teams. Use keywords from the job description to show us that you understand what we're looking for. This will help your application stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Be ready to share examples of how you've built relationships with customers and provided exceptional service in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Leadership Skills
As a Customer Service Lead, you'll need to inspire and motivate your team. Think of specific instances where you've led by example or coached someone to success. Be prepared to discuss your leadership style and how you can help the team achieve their goals.
✨Be Flexible and Adaptable
Since this role involves working across multiple sites, highlight your flexibility and willingness to adapt. Share experiences where you've successfully managed change or worked in different environments. This will demonstrate that you're ready for the dynamic nature of the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and customer engagement strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it makes for a more engaging conversation!
