Customer Relationship Consultant in Warrington

Hours: Permanent part-time position working 21.45 hours over 3 days to support branch operating hours.

Salary: £26,750 pro rata per annum.

Closing Date: Thu, 18 Jun 2026.

About the role

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you. We are recruiting for a Customer Relationship Consultant to work mainly at our Wilmslow branch and occasionally at Warrington branch.

The role of Customer Relationship Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products and services. You will also engage with customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss their financial goals. By listening closely, you help them review circumstances and identify appropriate products to suit their needs, while providing a straightforward, helpful service.

Our branches are the heart of local communities, but customers also want flexibility online and via our contact centre. In branch we can support our customers face‑to‑face, virtually, and through outbound contact. You will promote new products or resolve problems, always placing customers’ needs first and delivering first‑class service. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve financial goals.

Who Are We?

We are the fourth biggest building society in the UK—a mutual organisation owned by our members. We value diversity and want our colleagues to reflect the many kinds of people in our membership. Our purpose is to help more people have a home, save for life ahead and support long‑term financial wellbeing.

What Will You Be Doing?

• Engage, understand and identify customer needs through great questions and listening, tailoring relevant solutions and ensuring the right outcome for the customer and the society.
• Act as the first point of contact for customers in branch with enthusiasm and desire to help.
• Conduct ‘My Review’ customer appointments face‑to‑face, virtually or by telephone.
• Proactively contact customers over the phone to identify and discuss their needs.
• Educate customers on a range of products and services and communication channels for engagement.
• Use internal systems to maintain accurate and up‑to‑date records, ensuring vulnerable customers are identified and supported.
• Adhere to policies, standards, controls and limits of authority applicable to your role, supported by training and coaching.

What Do We Need From You?

• Previous experience interacting with customers, especially in bank, building society, or contact centre contexts.
• Experience in retail, food & beverage, guest services or health/care sectors acceptable if you demonstrate passion for delivering exceptional service.
• Enjoy meeting new people and engaging in purposeful conversation.
• Work well alongside others, with a 'one-team' mindset.
• React fast when the day gets busy, handling a wide variety of customers with excellent time management.
• Desire and ability to grow, adapt and change while accommodating business needs and priorities.
• Effective communication and the ability to influence different audiences using suitable channels to achieve clear outcomes.
• Open to a broad range of activities even if outside standard expectations.

What Is In It For You?

This permanent position works 21.45 hours over 3 full days. Salary: £26,750 pro‑rata per annum. Benefits include:

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer‑matched pension contributions – up to 10% per annum.
• Access to a benefits portal including Employee Assistance Programme and online employee discount platform.
• Three paid volunteering days for charity initiatives.
• Colleague mortgage and savings accounts, and a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.