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- Tasks: Support operational excellence and regulatory compliance in a dynamic team environment.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Enjoy flexible working, generous leave, and a commitment to your development.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experience and business growth.
- Qualifications: Organised, technically minded, with experience in financial services preferred.
The predicted salary is between 27000 - 36000 £ per year.
Hours: 35 hours per week, Monday to Friday, this role requires a minimum Head Office presence of 3 days a week. Please note our Head Office is located in Skipton, North Yorkshire.
Salary: £32,350 Per Annum
Closing Date: Sun, 1 Mar 2026
In this world of data driven results and outcomes, the role of Operational Support Specialist is ever more important to help the Society achieve its objectives, supporting key areas across Homes and Money Direct, the Branch Network and Operations. We’re looking for a proactive and detail-oriented individual to join our team, ensuring regulatory compliance, supporting product launches, and driving operational excellence.
Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We don’t have shareholders; we’re owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.
You will be joining the Operational Support team, made up of 15 colleagues including 2 Specialists, 5 Seniors and 8 Consultants. We are a central function that ensures the Society meets its regulatory and operational commitments, working closely with regulators and teams across Savings, Mortgages, Engineering and beyond. Our work ranges from User Acceptance Testing for system changes & annual events, implementation of local system to Static Data & Workflow to the submission of regulatory returns and supporting new product launches. At the heart of what we do is protecting the organisation, supporting business growth and ensuring a smooth experience for our customers.
What’s In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
- Regulatory Compliance - Prepare and submit accurate returns to HMRC, FCA, Bank of England, and FSCS
- Product & Event Support - Lead on operational delivery of savings/mortgage product launches and annual events like Tax Year-End and Mortgage Statements
- Risk & Quality Assurance - Conduct risk checks on team outputs, ensuring compliance and supporting audit actions.
- Change & Testing - Provide UAT expertise, support system changes, and test key processes to ensure smooth implementation.
- Stakeholder Engagement - Liaise with third-party suppliers, mortgage intermediaries, and regulatory bodies.
- Continuous Improvement - Champion process enhancements, support governance, and contribute to team development.
You’ll Also:
- Support the Distribution Operations Leader and Governance Lead
- Provide backup on the eMortgage helpdesk
- Help manage operational communications and small change requests
- Actively develop your skills and share knowledge across the team
What Do We Need From You?
The ideal candidate will be technically minded, organised and focused on results. Having an ability to adapt to changes in workloads, processes or team priorities as well as being able to investigate, analyse and agree solutions independently. Stakeholder management is an important part of the role so you will be comfortable in building relationships with people at all levels.
Skills:
- Confident communicator – able to influence, persuade and interpret complex information
- Ability to challenge where appropriate and provide feedback to stakeholders
- Comfortable in leading and managing change
Knowledge:
- Solid understanding of Operational and Distribution processes
- Familiarity with testing frameworks, governance, and documentation standards
- We’re looking for experience within either mortgages, savings, or general Financial Services
Experience:
- Proven ability to deliver results, identifying and implementing process and business-related improvements
- Leadership including planning team objectives, coaching and managing performance
Operational Support Specialist in Skipton employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist in Skipton
✨Tip Number 1
Network like a pro! Reach out to current employees at the Society on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Operational Support Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the Society's values and how they align with your own. Be ready to discuss how you can contribute to regulatory compliance and operational excellence in your role.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully navigated challenges, especially in operational settings. This will demonstrate your ability to adapt and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Skipton.
We think you need these skills to ace Operational Support Specialist in Skipton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Support Specialist role. Highlight your relevant experience in regulatory compliance and operational excellence, as these are key areas we’re focusing on.
Showcase Your Skills: We want to see your confident communication skills and your ability to manage change. Use specific examples from your past experiences to demonstrate how you've influenced stakeholders or improved processes.
Be Detail-Oriented: As a detail-oriented individual, it’s crucial to ensure that your application is free from errors. Double-check your documents for typos and formatting issues before submitting them through our website.
Express Your Enthusiasm: Let us know why you’re excited about joining our team at Skipton. Share your passion for supporting customers and contributing to a mutual organisation that values its members. We love hearing what drives you!
How to prepare for a job interview at Skipton Building Society
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operational Support Specialist. Brush up on regulatory compliance, product launches, and operational excellence. Familiarise yourself with the Society's values and how they align with your own.
✨Show Off Your Communication Skills
As a confident communicator, be ready to demonstrate how you can influence and persuade others. Prepare examples of how you've successfully managed stakeholder relationships in the past, especially in complex situations.
✨Be Proactive and Detail-Oriented
Highlight your ability to take initiative and pay attention to detail. Share specific instances where you've identified process improvements or ensured compliance in previous roles. This will show that you're the proactive candidate they're looking for.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This not only shows your interest but also gives you a chance to assess if the company culture is a good fit for you. Think about asking how the team approaches continuous improvement or handles change.