Skipton Building Society is seeking an experienced Senior Journey Experience Manager to lead our Journey Experience team within Change. You’ll unite customer journey management, service design, user research and UX to shape better experiences for members and colleagues.
Working across major change initiatives, you’ll embed customer-centred design, coach a multidisciplinary team and partner with business, product and technology to improve outcomes in a hybrid workplace with three days in the
#J-18808-LjbffrHead of Customer Journey & Experience Design in Skipton employer: Skipton Building Society
Skipton Building Society is an excellent employer, offering a vibrant working environment in the heart of Skipton where collaboration and innovation thrive. With a strong focus on work/life balance through hybrid working opportunities, employees benefit from a range of perks including a discretionary bonus scheme, annual leave, and private medical insurance, all while being part of a team that values technical leadership and personal growth.
