At a Glance
- Tasks: Lead service design projects to enhance member experiences and deliver value.
- Company: Join the fourth largest building society in the UK, focused on customer satisfaction.
- Benefits: Competitive salary, annual bonus, 25 days leave, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for professional growth and development.
- Why this job: Make a real impact by transforming customer interactions through innovative service design.
- Qualifications: Experience in service design, UX, and working in agile, multidisciplinary teams.
The predicted salary is between 55000 - 55000 £ per year.
Hours: Salary: £55,000 per annum. Closing date: Tue, 7 Jul 2026.
About the Role
We’re looking for a Senior Service Design professional with a strong background in the service design discipline. This role is ideal for someone who has delivered high‑quality service design work across complex, end‑to‑end journeys, and who is confident working within multidisciplinary, outcome‑focused teams.
Who We Are
We’re not just another building society. We are the fourth biggest building society in the UK and a mutual organisation, owned by our members. Skipton is a great place to work and we are committed to keeping customers at the heart of everything we do.
Team
Join the Journey Experience team, consisting of: 2 Service Design Leads, 4 Senior Service Design Specialists, 3 Senior Researchers, and 6 Senior UX Design Specialists.
Responsibilities
- Work within outcome‑focused product teams to design services that improve member experiences and deliver value against our corporate plan.
- Lead service design activities from discovery to delivery, including research synthesis, journey mapping, blueprinting, prototyping and testing.
- Turn qualitative and quantitative insights into clear service recommendations that influence product roadmaps, priorities, and strategic decisions.
- Create current‑ and future‑state service blueprints, customer journeys, and system maps to uncover pain points, dependencies and opportunities.
- Facilitate workshops and co‑creation sessions with colleagues, partners and members to shape service improvements and innovation.
- Collaborate closely with UX, Product, Research, Compliance, Engineering and Business Analysts to ensure seamless end‑to‑end service delivery.
- Define service KPIs, measure performance and iterate services based on feedback, analytics and emerging regulatory or market needs.
- Embed service thinking across teams by advocating for holistic, user‑centred, accessible and inclusive service design practices.
Qualifications
- Deep understanding of core service design methods — including service blueprinting, journey mapping, systems mapping and service concept development.
- Strong working knowledge of UX design and user research, and how these disciplines integrate within agile product teams.
- Track record of designing and delivering seamless, end‑to‑end experiences that transform how customers interact with organisations.
- Experience working in multidisciplinary, outcome‑focused teams and putting the customer at the centre of all work.
- Comfortable working within fast‑paced, agile environments.
Benefits
Annual discretionary bonus scheme. 25 days standard annual leave.
Senior Service Design Specialist in Sheffield employer: Skipton Building Society
Skipton Building Society is an exceptional employer, offering a collaborative and innovative work culture that prioritises member satisfaction and employee growth. As the fourth largest building society in the UK, we provide our team with opportunities to lead impactful service design projects while enjoying a competitive salary, generous annual leave, and a commitment to professional development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Design Specialist in Sheffield
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Skipton Building Society for a Senior Service Design Specialist, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Skipton Building Society before they go live!
We think you need these skills to ace Senior Service Design Specialist in Sheffield
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Design Specialist at Skipton Building Society, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Skipton Building Society does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Skipton Building Society. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Skipton Building Society.
How to prepare for a job interview at Skipton Building Society
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Skipton Building Society, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Skipton Building Society might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Skipton Building Society!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Skipton Building Society is looking for.
