At a Glance
- Tasks: Lead the evolution of our Customer Engagement Platform and enhance member experiences.
- Company: Join Skipton, the fourth largest building society in the UK, known for its supportive culture.
- Benefits: Enjoy flexible working, a bonus scheme, and 25 days annual leave plus more.
- Other info: Be part of a dynamic team driving innovation in a modern mutual.
- Why this job: Make a real impact on how we engage with members and shape their journeys.
- Qualifications: Experience in platform management and a passion for customer engagement.
The predicted salary is between 60000 - 75000 € per year.
The Customer Engagement Platform (CEP) is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our Senior Platform Owner, you will lead the evolution of the Dynamics 365 and Power Platform ecosystem, spanning CRM, marketing automation, case management, colleague engagement tools, workflow orchestration, and low‑code applications. This platform is a central enabler of Skipton’s purpose and transformation goals, powering journeys across Homes, Money and Membership by giving colleagues the insight, capabilities and automation they need to deliver brilliant service.
You’ll shape a unified, scalable and resilient platform that allows us to better understand our members, respond quickly, and provide consistent, human‑centred experiences across every channel. The CEP plays a foundational role in Skipton’s modern mutual vision, supporting intelligent customer service, omni‑channel engagement, operational efficiency, and insight‑led decision‑making. Your leadership will bring together Dynamics 365, Power Apps, Power Automate, CRM capabilities, workflow engines, colleague tooling and data intelligence to provide a powerful set of shared capabilities used across the Society.
Through collaboration with Product, Engineering, Security, Data, Architecture and Experience teams, you'll define the platform strategy that enables faster change, increases automation, enhances colleague experience, and supports our mission to deliver happier member outcomes.
Who Are We? Not just another building society. Not just another job. We’re the fourth largest building society in the UK, and proudly mutual, owned by our members, not shareholders. That means every decision we make is about doing the right thing for our customers and colleagues. Our people say Skipton is a great place to work, and now it’s officially recognised as the happiest place to live in Great Britain. Whatever your background or ambition, we’ll help you grow, thrive, and shape a better future.
Why This Role Matters: The Customer Engagement Platform is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case management and workflow tooling, CEP is the central nervous system that ensures colleagues have the insight, context and capability to deliver human, meaningful interactions at scale. As Skipton continues to evolve into a modern mutual built on great digital experiences and smarter decision‑making, this platform is critical; enabling colleagues to finish more journeys, reduce friction, and provide responsive support across Homes, Money and Membership.
Your leadership will determine how quickly and safely CEP evolves, how effectively it integrates across our digital estate, and how well colleagues are empowered with the right tools, insights and automation. By embedding high‑performance delivery practices, platform‑first thinking and a member‑centred mindset, you’ll ensure CEP becomes a world‑class capability, accelerating operational efficiency, reducing manual effort, enabling seamless omni‑channel engagement and powering the personalised experiences our members expect. This is one of the most strategically impactful platforms in Skipton, and your influence will be felt across every channel, team and journey.
What’s In It For You: Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you’ll enjoy: Annual discretionary bonus scheme, 25 days annual leave +
Senior Platform Owner - Customer Engagement in Sheffield employer: Skipton Building Society
Skipton is not just another building society; it's a place where your contributions truly matter. As the fourth largest building society in the UK, we pride ourselves on our mutual ownership, ensuring that every decision prioritises the wellbeing of our members and colleagues. With a strong commitment to employee growth, a collaborative work culture, and a focus on flexibility and wellbeing, Skipton offers an environment where you can thrive while shaping meaningful customer experiences through innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Owner - Customer Engagement in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Skipton or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the Customer Engagement Platform inside out. Familiarise yourself with Dynamics 365 and Power Platform, and think about how you can contribute to Skipton’s mission of delivering brilliant service.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams or projects in the past, especially in tech environments. Skipton values collaboration, so highlight your teamwork experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Skipton family.
We think you need these skills to ace Senior Platform Owner - Customer Engagement in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Platform Owner role. Highlight your experience with Dynamics 365 and Power Platform, and how you've led similar projects in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills:In your application, emphasise your leadership experience and how you've successfully collaborated with cross-functional teams. We’re looking for someone who can drive change and empower colleagues, so share examples that demonstrate your ability to lead and inspire.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for customer engagement and how you envision contributing to Skipton’s mission of delivering brilliant service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Skipton!
How to prepare for a job interview at Skipton Building Society
✨Know Your Platform Inside Out
Make sure you have a solid understanding of Dynamics 365 and the Power Platform. Familiarise yourself with how these tools can enhance customer engagement and streamline processes. Be ready to discuss specific features and how they can be leveraged to improve member experiences.
✨Showcase Your Leadership Skills
As a Senior Platform Owner, your leadership will be key. Prepare examples of how you've successfully led teams or projects in the past, particularly in tech environments. Highlight your ability to collaborate across departments and drive strategic initiatives that align with organisational goals.
✨Understand Skipton's Values
Research Skipton’s mission and values thoroughly. Be prepared to explain how your personal values align with theirs, especially regarding member-centric service and operational efficiency. This will show that you're not just looking for a job, but that you genuinely want to contribute to their vision.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about challenges you might face in this role and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
