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- Tasks: Provide first-line IT support via calls and emails, resolving technical issues.
- Company: Join Skipton Building Society, the UK's fourth largest mutual organisation, owned by its members.
- Benefits: Enjoy flexible working, 25+ days holiday, private medical insurance, and a vibrant office environment.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal development.
- Qualifications: Background in IT or customer service is preferred; excellent communication skills are essential.
- Other info: Opportunities for progression within the technology team and a commitment to training.
The predicted salary is between 24000 - 26880 £ per year.
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Hours:
35 Hours per week across various shifts
Salary:
£24,240 Per Annum plus Shift Allowance – ITSD and 24×7 £2,424 Per Annum
Closing Date:
Thu, 7 Aug 2025
An exciting opportunity has arisen for an individual who has a keen interest in IT, is value driven and has customer service experience to join us as an IT Service Desk Analyst in our 1st line team. This is a close knit, highly functioning department and we therefore desire a friendly and approachable person, with a focus on colleague and customer satisfaction.
In order to maintain the excellent service level we are known for, we must have a skilled 1st line Service Team to support our colleagues. You will be responsible for delivering support to Skipton Building Society’s head office and branch network, working to agreed quality standards and processes.
Who Are We?
Not just another building society. Not just another job.
We\’re the fourth biggest building society in the UK and what makes us a bit different is that we\’re a mutual organisation. We don\’t have shareholders; we\’re owned by our members.
Our colleagues say Skipton\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we\’ll help you take the next step towards a better future.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
- You\’ll be working closely with our colleagues across both our Head Office and our nationwide branch network, receiving inbound calls and emails and be the first point of contact for any technical issues.
- You will be responsible for providing diagnosis, resolution and functional escalation of incidents and requests.
- It’s key that you process and manage incidents and requests within our agreed Service Levels (SLA’s) or escalate appropriately in accordance with the defined procedures.
- You will work closely with the 2nd and 3rd line IT Support Teams to provide excellent customer service to the wider business community.
- Making sure that all incidents/calls are logged accurately to help with the creation and analysis of management information within the team and the wider IT department. Identifying common issues and trends for the Service Management team to investigate further.
What Do We Need From You?
- If you’ve got a background in IT through previous roles, education, or hands-on experience. If you’ve worked with SLAs or in an IT support/helpdesk environment before, that’s a bonus, but it’s not essential.
- If you have an excellent phone manner and are keen to progress within a vibrant Technology team then this could be a great role for you.
- We put focus on personal development and the Service Desk can act as a springboard into other technical teams within the business.
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Service Desk Adviser employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Adviser
✨Tip Number 1
Familiarise yourself with the common IT issues and solutions that a Service Desk Adviser might encounter. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for technical issues, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Network with current or former employees of Skipton Building Society on platforms like LinkedIn. They can provide insights into the company culture and what they look for in candidates.
✨Tip Number 4
Research the company's values and mission. Understanding what Skipton Building Society stands for will help you align your answers during interviews and show that you're a good fit for their team.
We think you need these skills to ace Service Desk Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and customer service. Emphasise any previous roles where you handled technical issues or worked in a helpdesk environment, even if it was informal.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Skipton Building Society that resonate with you, such as their commitment to customer satisfaction and employee development.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as communication, problem-solving, and familiarity with SLAs. Use examples from your past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Adviser.
How to prepare for a job interview at Skipton Building Society
✨Show Your Customer Service Skills
As a Service Desk Adviser, you'll be the first point of contact for technical issues. Make sure to highlight your previous customer service experience and how you've successfully resolved issues in the past. Use specific examples to demonstrate your ability to handle calls and emails professionally.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Before the interview, brush up on what SLAs are and how they impact IT support. Be prepared to discuss any relevant experience you have with SLAs or similar frameworks.
✨Demonstrate Your IT Knowledge
Even if you don't have extensive IT experience, showing a keen interest in technology can set you apart. Be ready to talk about any relevant coursework, certifications, or personal projects that showcase your IT skills and enthusiasm for the field.
✨Emphasise Teamwork and Collaboration
This role involves working closely with colleagues across various departments. Highlight your ability to work in a team and provide examples of how you've collaborated effectively in the past. This will show that you're not just focused on individual success but also on contributing to the team's goals.