At a Glance
- Tasks: Drive operational activities, improve processes, and analyse data for impactful decision-making.
- Company: Join a dynamic team shaping the future of IT and engineering operations.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to lead initiatives and workshops.
- Why this job: Make a real impact by enhancing operations and engaging with leadership.
- Qualifications: Advanced Excel skills, analytical mindset, and experience in operations or business management.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills. This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data‑driven insight, and lead key forums and workshops. This role is ideal for someone who enjoys variety, problem‑solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.
What You’ll Be Doing
- Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively.
- Identify inefficiencies and lead improvements to processes, tools and ways of working.
- Provide structure, clarity and follow‑through across initiatives and day‑to‑day operations.
- Build and maintain robust Excel‑based data models to support operational decision‑making.
- Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight.
- Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations.
- Ensure reporting is accurate, consistent, and aligned to business needs.
- Lead the preparation and facilitation of weekly, monthly and quarterly operational forums.
- Produce high‑quality packs, track actions, and ensure clear outcomes and follow‑through.
- Maintain key artefacts such as RAID logs and RACIs and process documentation.
- Support audit readiness, controls, and governance activities.
- Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision‑making.
- Work with stakeholders to define problems, structure discussions and drive outcomes.
- Support team engagement initiatives such as offsites, town halls and retrospectives.
- Deliver clear, concise communications to a range of audiences.
- Lead or coordinate small projects and operational improvement initiatives.
- Track milestones, risks and dependencies to maintain momentum.
- Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift.
- Support budget tracking, forecasting and cost oversight.
- Assist with resource planning, utilisation tracking and workforce reporting.
- Coordinate recruitment and onboarding activities as part of operational workflows.
What We’re Looking For
- Advanced Excel skills, including data modelling, complex formulas, and data transformation.
- Experience building dashboards and reports (Power BI or similar).
- Strong analytical capability, with the ability to translate data into insight and recommendations.
- Experience working in operations, business management, or delivery support environments.
- Proven ability to manage multiple priorities and deliver end‑to‑end outcomes.
- Experience supporting or leading process improvements or small initiatives.
- Confident facilitating meetings, workshops and operational forums.
- Strong communication skills, with the ability to engage and influence stakeholders at all levels.
- Able to build relationships quickly and work effectively across teams.
- Highly organised, structured and detail‑oriented.
- Logical, analytical thinker who can break down complex problems into clear actions.
- Proactive and solutions‑focused, with a strong sense of ownership.
- Comfortable working with ambiguity and driving work forward independently.
Why Join Us?
- Opportunity to play a central role in shaping how the function operates.
- High visibility role working closely with leadership.
- A varied position combining operations, data, and stakeholder engagement.
- Chance to drive real improvements and make a measurable impact.
Ideal Candidate Profile
- Enjoys working with data but doesn’t want a purely technical analyst role.
- Is confident using Excel to build models and solve problems.
- Can step into a room, facilitate discussions, and drive outcomes.
- Brings structure, clarity and momentum to ambiguous situations.
- Takes ownership and sees work through to completion.
Senior IT&Engineering Operations Analyst employer: Skipton Building Society
Join our dynamic team as a Senior IT & Engineering Operations Analyst, where you will thrive in a hybrid work environment that fosters collaboration and innovation. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and the chance to influence key operational processes. With a focus on data-driven decision-making and stakeholder engagement, you'll have the unique opportunity to make a tangible impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT&Engineering Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know your stuff about their operations and be ready to discuss how your skills can improve their processes.
✨Tip Number 3
Practice your communication skills. Being able to clearly articulate your thoughts and ideas is key, especially when facilitating discussions or leading workshops.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior IT&Engineering Operations Analyst
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your advanced Excel skills and experience with data modelling in your application. We want to see how you can bring structure and insight to our operations, so don’t hold back on showcasing your analytical capabilities!
Tailor Your Application:Take a moment to customise your application for the Senior IT & Engineering Operations Analyst role. Use the job description as a guide to align your experiences with what we’re looking for, especially around process improvements and stakeholder engagement.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our operations!
How to prepare for a job interview at Skipton Building Society
✨Master Your Data Skills
Make sure you brush up on your Excel skills before the interview. Be ready to discuss how you've used advanced functions and data modelling in past roles. Prepare examples of dashboards or reports you've created, especially if they led to significant operational improvements.
✨Showcase Your Problem-Solving Ability
Think of specific instances where you've identified inefficiencies and successfully implemented changes. Be prepared to explain your thought process and the impact of your solutions. This will demonstrate your analytical capability and proactive approach.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder engagement, practice how you would facilitate discussions and drive outcomes. Have a few scenarios in mind where you effectively communicated complex information to different audiences, showcasing your strong communication skills.
✨Prepare for Operational Scenarios
Anticipate questions related to operational processes and how you would improve them. Familiarise yourself with common operational challenges and think about how you would tackle them. This will show that you're not only organised but also have a clear vision for driving operational success.
