At a Glance
- Tasks: Drive operational activities, improve processes, and lead engaging workshops.
- Company: Join a dynamic team shaping the future of operations.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with high visibility and leadership engagement.
- Why this job: Make a real impact by transforming data into actionable insights.
- Qualifications: Advanced Excel skills and experience in operations or business management.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills. This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops. This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.
What You’ll Be Doing
- Operational Ownership & Delivery
- Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively.
- Identify inefficiencies and lead improvements to processes, tools and ways of working.
- Provide structure, clarity and follow-through across initiatives and day-to-day operations.
- Data, Modelling & Insight
- Build and maintain robust Excel-based data models to support operational decision-making.
- Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight.
- Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations.
- Ensure reporting is accurate, consistent, and aligned to business needs.
- Operational Rhythm, Governance & Controls
- Lead the preparation and facilitation of weekly, monthly and quarterly operational forums.
- Produce high-quality packs, track actions, and ensure clear outcomes and follow-through.
- Maintain key artefacts such as RAID logs and RACIs and process documentation.
- Support audit readiness, controls, and governance activities.
- Workshops, Facilitation & Engagement
- Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making.
- Work with stakeholders to define problems, structure discussions and drive outcomes.
- Support team engagement initiatives such as offsites, town halls and retrospectives.
- Deliver clear, concise communications to a range of audiences.
- Improvements & Initiatives
- Lead or coordinate small projects and operational improvement initiatives.
- Track milestones, risks and dependencies to maintain momentum.
- Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift.
- Financial & Workforce Support
- Support budget tracking, forecasting and cost oversight.
- Assist with resource planning, utilisation tracking and workforce reporting.
- Coordinate recruitment and onboarding activities as part of operational workflows.
What We’re Looking For
- Skills & Experience
- Advanced Excel skills, including data modelling, complex formulas, and data transformation.
- Experience building dashboards and reports (Power BI or similar).
- Strong analytical capability, with the ability to translate data into insight and recommendations.
- Experience working in operations, business management, or delivery support environments.
- Proven ability to manage multiple priorities and deliver end-to-end outcomes.
- Experience supporting or leading process improvements or small initiatives.
- Interpersonal & Facilitation Skills
- Confident facilitating meetings, workshops and operational forums.
- Strong communication skills, with the ability to engage and influence stakeholders at all levels.
- Able to build relationships quickly and work effectively across teams.
- Ways of Working
- Highly organised, structured and detail-oriented.
- Logical, analytical thinker who can break down complex problems into clear actions.
- Proactive and solutions-focused, with a strong sense of ownership.
- Comfortable working with ambiguity and driving work forward independently.
Why Join Us?
- Opportunity to play a central role in shaping how the function operates.
- High visibility role working closely with leadership.
- A varied position combining operations, data, and stakeholder engagement.
- Chance to drive real improvements and make a measurable impact.
Ideal Candidate Profile
You are someone who:
- Enjoys working with data but doesn’t want a purely technical analyst role.
- Is confident using Excel to build models and solve problems.
- Can step into a room, facilitate discussions, and drive outcomes.
- Brings structure, clarity and momentum to ambiguous situations.
- Takes ownership and sees work through to completion.
Senior IT & Engineering Operations Analyst employer: Skipton Building Society
Join our dynamic team as a Senior IT & Engineering Operations Analyst, where you will thrive in a hybrid work environment that fosters collaboration and innovation. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and the chance to influence key operational processes. With a focus on data-driven decision-making and stakeholder engagement, you'll play a pivotal role in driving improvements that make a tangible impact on our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT & Engineering Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational ownership and data analysis. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you’ve improved processes or led initiatives. We love hearing about real-life impacts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Senior IT & Engineering Operations Analyst
Some tips for your application 🫡
Show Your Operational Ownership:When writing your application, make sure to highlight your experience in owning and driving operational activities. We want to see how you've prioritised tasks and delivered effectively in past roles.
Data Skills are Key:Don’t forget to showcase your advanced Excel skills and any experience with data modelling or dashboard creation. We love candidates who can turn data into actionable insights, so give us examples of how you've done this before!
Communication is Crucial:Since this role involves engaging with various stakeholders, emphasise your strong communication and facilitation skills. Share instances where you’ve led meetings or workshops and how you ensured clear decision-making.
Be Proactive and Structured:We appreciate candidates who are organised and detail-oriented. In your application, demonstrate how you've tackled complex problems and driven initiatives forward independently. Show us your proactive approach!
How to prepare for a job interview at Skipton Building Society
✨Master the Data Game
Since this role heavily involves data modelling and analysis, make sure you brush up on your Excel skills. Prepare to discuss specific examples of how you've used Excel to create models or dashboards in previous roles. Being able to demonstrate your analytical capabilities will set you apart.
✨Show Your Operational Savvy
Be ready to talk about your experience with operational processes. Think of instances where you've identified inefficiencies and led improvements. Highlighting your ability to manage multiple priorities and deliver outcomes will resonate well with the interviewers.
✨Engage and Influence
This position requires strong interpersonal skills, so practice how you communicate your ideas clearly. Prepare for scenarios where you had to facilitate meetings or workshops, and be ready to share how you engaged stakeholders to drive decisions. Confidence in your communication can make a big difference.
✨Bring Structure to Ambiguity
The job description mentions working with ambiguity, so think of examples where you've successfully navigated unclear situations. Discuss how you brought structure and clarity to projects or initiatives, showcasing your proactive approach and problem-solving skills.
