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- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a leading mutual organisation focused on community.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer interaction and a passion for helping others.
- Other info: Dynamic workplace with a focus on diversity and community impact.
The predicted salary is between 25500 - 31900 £ per year.
Hours: This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £25,500 Per Annum
Closing Date: Mon, 9 Feb
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you.
We are recruiting for a Customer Service Consultant within our Bolton Branch. The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You? You will have previous experience of interacting with customers.
Customer Service Consultant in Royton employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Royton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your listening skills! As a Customer Service Consultant, you'll need to really listen to customers' needs. Try role-playing with a friend or family member to hone your ability to ask insightful questions and provide tailored solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can make a difference at Skipton.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Consultant in Royton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Customer Service Consultant role. Highlight any relevant experience you have in engaging with customers and providing tailored solutions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the job. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community.
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Customer Service Consultant. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to connect with customers.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This reflects the skills you’ll need in the role, showing that you can engage with customers and understand their needs.
✨Show Your Enthusiasm
Let your passion for helping others shine through during the interview. Share why you’re excited about the opportunity to work at Skipton Building Society and how you can contribute to their mission of providing excellent customer service. A positive attitude can make a lasting impression!
